Membership Experience & Digital Product Specialist (Part-Time / Contract)

About the role

Sport Plus Media is looking for a meticulous and proactive Membership Experience & Digital Product Specialist to be the operational engine behind "THE HUB"— our new membership ecosystem and e-commerce business pillar. While our creative and content teams focus on storytelling, you will be responsible for the functional success of our member community. You will report directly to the Founder and work closely with Content/Marketing and Commerce team members to ensure our business goals are met with precision.

Key responsibilities

• Design and manage the end-to-end membership lifecycle, from initial sign-up to long-term retention

• Develop and execute loyalty initiatives (e.g., members events, corporate partnership tie-ups, members points systems, exclusive "member-only" perks, and tier-based rewards) to increase customer lifetime value

• Manage the CRM and email marketing flows to ensure members feel valued and informed about upcoming events and products

• Implement and track loyalty initiatives (e.g., reward points, referral programs, and exclusive member communications) to drive engagement and retention

• Act as the primary point of contact for membership-related inquiries, building and ensuring a customer focused experience for our community

• Shadow the team's commerce specialist in maintaining Hitpay / Shopify backend with, including product uploads, description writing, and inventory tracking

• Monitor e-commerce metrics and prepare weekly snapshots of sales, popular items, and member conversion rates

• Translate membership data and e-commerce trends into clear, actionable reports that guide the company's strategic decisions

• Draft and update SOPs for the business pillar to ensure scalability

• Maintain the project timeline for THE HUB, ensuring that deadlines for launches and partner activations are clearly communicated and met

About you

• Fresh grad in Marketing, Business Administration, or a related field

• Specialised certificates in E-commerce Marketing or CRM/Loyalty Systems are highly valued

• Past retail management experience is a bonus

• Quick to learn digital tools like Shopify, CRM software, and project management platforms (Notion/Asana)

• Ability to build basic financial models (e.g., calculating churn rate, cost of acquisition, and membership ROI)

• Expert-level proficiency in Canva, Gamma, or PowerPoint

• Familiarity with Wix / HitPay / Shopify and email marketing tools (e.g., Wix, Mailchimp, Klaviyo, or Brevo)

• Organised, process-driven, and find fulfillment in building systems that work

• Clear, concise writing skills for both internal reporting and member-facing communications