Merchandising Manager (Ladies Fashion or Cosmetics)
Chris Hunter
Description
Location: Orchard
Industry: Retail
Working Hours: Mon–Fri, 9:30am–6:30pm
(One Weekend (Sat or Sun) & PH work required; off days on weekdays)
Benefits: Basic Salary + Allowances + AWS + Variable Bonuses
Job Overview
We are seeking a dynamic and results-driven Department Manager (Fashion & Beauty) to oversee the daily operations, merchandising strategy, and sales performance of the department. The successful candidate will be responsible for driving revenue growth, optimizing merchandise mix, enhancing customer experience, and leading a high-performing team in both physical and online retail environments.
Key Responsibilities
1. Merchandising & Market Research
Develop and execute sales and merchandising strategies to achieve departmental sales, stock, and profit targets.
Manage buying budgets, merchandise assortment, and inventory levels effectively.
Drive online sales growth by maximizing synergy between e-commerce and physical store operations.
Analyse market trends and consumer demand to recommend new product lines and suppliers.
Plan and implement sourcing and procurement strategies, including overseas buying trips.
Conduct market research and competitor analysis to identify opportunities and improve positioning.
Negotiate with vendors and suppliers to secure favourable terms and develop strategic partnerships.
Plan and manage merchandise purchase schedules and delivery timelines.
Lead and execute departmental renovation or layout improvement initiatives.
2. Business, Sales & Cost Management
Oversee daily operations and ensure smooth execution of business and sales plans.
Monitor and control operating expenses, including manpower costs.
Lead, motivate, and support staff and promoters to achieve sales and operational targets.
Prepare and analyse sales, profit, and inventory reports; develop budgets and performance reports.
3. Advertising, Promotions & Visual Merchandising
Plan and execute advertising and promotional campaigns in line with sales objectives.
Manage promotional budgets and timelines effectively.
Enhance in-store visual merchandising and product displays to drive sales.
Leverage digital marketing tools to improve customer engagement and business growth across online and offline channels.
4. Staff Management & Customer Service
Develop manpower plans and oversee staff scheduling to ensure optimal workforce utilization.
Conduct on-the-job training to ensure high service standards, product knowledge, and adherence to company policies.
Perform annual performance appraisals and implement effective performance management practices.
Lead, coach, and develop team members to achieve operational excellence.
Ensure excellent customer service standards and resolve customer feedback or complaints promptly.
Continuously improve operations, merchandise assortment, and service levels based on customer insights.
5. Compliance & Governance
Ensure compliance with company policies, procedures, and retail standards.
Adhere to all regulatory requirements, including Workplace Safety & Health (WSH) guidelines.
Maintain strict confidentiality of company information, including business operations, customers, and suppliers.
Perform any other duties as assigned by management.
Requirements
Proven experience in retail management, preferably in fashion, beauty, or cosmetics.
Strong business acumen with experience in sales, merchandising, and inventory management.
Excellent leadership, communication, and interpersonal skills.
Ability to analyse data, identify trends, and make strategic decisions.
Customer-focused mindset with a passion for retail excellence.
Familiarity with both offline and online retail operations is an advantage.
By submitting your application or resume, you are deemed to have given your consent for your personal data to be collected, used, and disclosed to prospective employers for recruitment purposes.
We regret that only shortlisted candidates will be notified.
Christopher Lim
Reg No.: R1109567 | EA Licence No.: 14C6929 | UEN: 201401266E