Description
Get to Know the Team
The Singapore Operations team oversees, shapes, and grows Grab's business in Singapore. We contribute to Grab's vision by developing strategies and operational capabilities that create meaningful value for our community.
Within this team, the Merchant Operations team represents the voice of our merchant-partners, advocating for solutions that enhance their experience and success on Grab. Our mission is to deliver a high-quality merchant and consumer experience across the full lifecycle, balancing user needs with Grab's business goals.
Our focus is on embedding hyperlocal insights into platform experiences, optimising both merchant and consumer journeys, and supporting business growth while maintaining operational efficiency.
Get to Know the Role
The Merchant Enablement Lead drives the design and execution of merchant enablement strategies that equip merchants to succeed on the Grab platform. You will be an important bridge between the merchant community and our teams, ensuring merchants have the tools, knowledge, and support they need to succeed.
You will lead initiatives across the merchant lifecycle, from onboarding and activation to ongoing engagement, ensuring merchants have the tools, knowledge, and support to succeed on the platform.
As a team lead, you will foster a collaborative environment, set the example in navigating ambiguity, driving solutions, and maintaining a positive team culture.
The Critical Tasks You Will Perform
- Lead the development of merchant enablement strategies across the merchant lifecycle, including onboarding, activation, training, and post-onboarding engagement.
- Manage a team responsible for merchant enablement programmes and operational readiness.
- Increase adoption of merchant tools and platform capabilities, including the Merchant App, Merchant Portal, and self-serve resources.
- Partner with Product and Business teams to operationalise new features, influence regional prioritisation, and ensure merchant solutions are scalable and intuitive.
- Identify systemic merchant pain points through operational insights and feedback loops, leading efforts to improve merchant experience and operational efficiency.