Description
Get to Know the Team
The Singapore Operations team drives and grows Grab's business in Singapore, developing strategies and capabilities that create value for our community.
Within this team, the Merchant Operations team represents the voice of our merchant-partners, focusing on improving their experience and success while delivering a seamless journey for both merchants and consumers.
We work closely with teams across Deliveries, GrabFin, OmniCommerce, as well as Product, Finance, and Legal, to operationalise key initiatives, embed local insights, and optimise platform experiences while supporting business growth.
Get to Know the Role
The Merchant Enablement Lead drives the design and execution of merchant enablement strategies that enable merchants to effectively adopt and operate Grab's platform capabilities. You will act as a key bridge between merchants and Grab, ensuring merchants have the tools, knowledge, and operational support needed to succeed on the platform.
In this role, you will lead initiatives across the merchant lifecycle — from onboarding and activation to ongoing engagement — working closely with Product, Business, and regional teams to operationalise new initiatives and address friction points across the merchant journey.
As a team lead, you will foster a collaborative and constructive environment, guiding the team in navigating ambiguity, driving solutions and maintaining a positive team culture.
The Critical Tasks You Will Perform
- Lead the development of merchant enablement strategies across the merchant lifecycle, including onboarding, activation, training, and post-onboarding engagement.
- Manage a team responsible for merchant enablement programmes and operational readiness.
- Increase adoption of merchant tools and platform capabilities, including the Merchant App, Merchant Portal, and self-serve resources.
- Partner with Product and Business teams to operationalise new features, influence regional prioritisation, and ensure merchant solutions are scalable and intuitive.
- Identify systemic merchant pain points through operational insights and feedback loops, leading efforts to improve merchant experience and operational efficiency.