Description
Get to Know the Team
The Merchant Enablement Lead drives the design and execution of merchant enablement strategies that enable merchants to effectively adopt and operate Grab's platform capabilities. You will act as a key bridge between merchants and Grab, ensuring merchants have the tools, knowledge, and operational support needed to succeed on the platform.
In this role, you will lead initiatives across the merchant lifecycle — from onboarding and activation to ongoing engagement — working closely with Product, Business, and regional teams to operationalise new initiatives and address friction points across the merchant journey.
As a team lead, you will foster a collaborative and constructive environment, guiding the team in navigating ambiguity, driving solutions and maintaining a positive team culture.
Get to Know the Role
The Merchant Enablement Lead drives the design and execution of merchant enablement strategies that equip merchants to succeed on the Grab platform. You will be an important bridge between the merchant community and our teams, ensuring merchants have the tools, knowledge, and support they need to succeed.
You will lead initiatives across the merchant lifecycle, from onboarding and activation to ongoing engagement, ensuring merchants have the tools, knowledge, and support to succeed on the platform.
As a team lead, you will foster a collaborative environment, set the example in navigating ambiguity, driving solutions, and maintaining a positive team culture.
The Critical Tasks You Will Perform
- Lead the development of merchant enablement strategies across the merchant lifecycle, including onboarding, activation, training, and post-onboarding engagement.
- Manage a team responsible for merchant enablement programmes and operational readiness.
- Increase adoption of merchant tools and platform capabilities, including the Merchant App, Merchant Portal, and self-serve resources.
- Partner with Product and Business teams to operationalise new features, influence regional prioritisation, and ensure merchant solutions are scalable and intuitive.
- Identify systemic merchant pain points through operational insights and feedback loops, leading efforts to improve merchant experience and operational efficiency.