Description
About Us:
ShopNJoy is an innovative soon-to-be launched Merchantech cum Fintech Startup Social Enterprise. It was founded by startup entrepreneurs and seasoned operators with deep experience across retail, merchant technology, and financial services. We focus on building a smarter, more inclusive ecosystem — where merchants can grow, shoppers are rewarded, and communities benefit in lasting ways.
Our mission is to transform the brick-and-mortar retail landscape by connecting local merchants meaningfully with a broad customer base through our innovative shopping app, which is a unique platform with a purpose. We're building the future of local commerce, and we need a strategic leader to help us scale.
Position: Merchant Onboarding Specialist
Location: Singapore
About the Role
We are looking for a detail-oriented and customer-focused Merchant Onboarding Specialist to support the acquisition and activation of new merchants on our platform. You will play a critical role in ensuring a smooth onboarding experience, helping merchants successfully integrate with our technology, and setting them up for long-term success.
Key Responsibilities:
Guide new merchants through the onboarding process from initial signup to full activation
Verify and validate merchant documentation, ensuring compliance with company policies and regulatory requirements
Coordinate with internal teams (e.g., Sales, Product, Compliance, and Support) to resolve onboarding issues
Assist merchants with platform setup, including account configuration, product uploads, and payment integration
Provide training and resources to merchants on how to use the platform effectively
Monitor onboarding progress and proactively follow up to ensure timely completion
Identify and escalate risks, bottlenecks, or fraud concerns during onboarding
Maintain accurate records of merchant interactions and onboarding status in CRM systems
Continuously improve onboarding processes based on feedback and data insights
Requirements:
Diploma or Degree in Business, Marketing, Finance, or a related field (or equivalent experience)
1–3 years of experience in onboarding, account management, customer success, or operations (preferably in a tech or fintech environment)
Strong attention to detail and organizational skills
Excellent communication and interpersonal skills
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Familiarity with CRM tools and onboarding platforms
Basic understanding of payments, e-commerce, or SaaS platforms is a plus
Preferred Qualifications:
Experience working with merchants, vendors, or small businesses
Knowledge of KYC (Know Your Customer) and compliance processes
Technical aptitude to understand APIs, integrations, or platform workflows
Key Competencies:
Customer-centric mindset
Problem-solving and critical thinking
Adaptability and resilience
Team collaboration
Process improvement orientation
What We Offer:
Competitive salary and benefits package
Opportunities for career growth and development
Dynamic and collaborative work environment
Exposure to innovative technology and industry trends