MERCHANT & PARTNERSHIPS EXECUTIVE, MARKETING SUPPORT | UP4000 | 1 YEAR CONTRACT

Monday - Thursday 8.30am - 6pm 

Friday 8.30am - 5.30pm 

Jalan Besar 

1 Year Contract 

Salary $ 3200 - $ 4000

The Role

We are seeking a proactive and well‑organised Merchant & Partnerships Executive (Marketing Support) to support end‑to‑end merchant and partner operations across engagement programmes and promotional campaigns. This role is suited for someone who enjoys working with external stakeholders while ensuring strong coordination, governance and timely execution.

Key Responsibilities

Merchant & Partner Management

• Provide ongoing operational and relationship management for a portfolio of over 200 merchants and partners

• Support merchant recruitment activities, pipeline tracking, governance monitoring and issue resolution

• Deliver consistent account servicing and maintain positive working relationships

Account Servicing & Stakeholder Coordination

• Serve as a key liaison between merchants/partners and internal stakeholders

• Coordinate operational matters and follow through to ensure timely and accurate resolution

• Support smooth execution of merchant‑related initiatives

Merchant Recruitment & Retention Support

• Assist in identifying, assessing and onboarding suitable merchant partners

• Maintain regular engagement with existing merchants to support retention and continuity

• Support an annual refresh of approximately 15% of the merchant base

Campaign, Governance & Tracking Support

• Maintain merchant pipelines, tracking records and documentation

• Monitor progress of leads, negotiations and partnership milestones

• Ensure compliance with agreed terms and governance requirements

• Provide close operational support during peak periods such as campaigns, renewals and engagement initiatives

• Support the execution of more than 8 curated campaigns annually, involving approximately 120 merchant promotions, including newsletters and digital communications

Requirements

Education

• Bachelor’s degree in Business, Marketing or a related discipline

Experience

• At least 2–3 years of relevant experience in merchant management, partnerships, account servicing or stakeholder coordination

Skills & Competencies

• Strong communication and interpersonal skills

• Good organisational skills with the ability to manage multiple tasks and timelines

• Detail‑oriented with strong coordination and follow‑through capabilities

• Comfortable working in a fast‑paced, operations‑driven environment

• Proficient in Microsoft Office applications

• Familiarity with CRM or tracking systems is an advantage

• Basic data tracking and reporting skills preferred

• Able to work independently as well as collaboratively in a team

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This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). 
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

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