Merchant & Partnerships Executive

• 1 year contract

• Office hours

Key Responsibilities

Merchant & Partner Management

• Provide ongoing operational and relationship management for a portfolio of over 200 merchants and partners

• Support merchant recruitment activities, pipeline tracking, governance monitoring and issue resolution

• Deliver consistent account servicing and maintain positive working relationships

Account Servicing & Stakeholder Coordination

• Serve as a key liaison between merchants/partners and internal stakeholders

• Coordinate operational matters and follow through to ensure timely and accurate resolution

• Support smooth execution of merchant‑related initiatives

Merchant Recruitment & Retention Support

• Assist in identifying, assessing and onboarding suitable merchant partners

• Maintain regular engagement with existing merchants to support retention and continuity

• Support an annual refresh of approximately 15% of the merchant base

Campaign, Governance & Tracking Support

• Maintain merchant pipelines, tracking records and documentation

• Monitor progress of leads, negotiations and partnership milestones

• Ensure compliance with agreed terms and governance requirements

• Provide close operational support during peak periods such as campaigns, renewals and engagement initiatives

• Support the execution of more than 8 curated campaigns annually, involving approximately 120 merchant promotions, including newsletters and digital communications

Requirements

Education

• Bachelor’s degree in Business, Marketing or a related discipline

• At least 2–3 years of relevant experience in merchant management, partnerships, account servicing or stakeholder coordination

• Strong communication and interpersonal skills

• Good organisational skills with the ability to manage multiple tasks and timelines

• Detail‑oriented with strong coordination and follow‑through capabilities

• Comfortable working in a fast‑paced, operations‑driven environment

• Proficient in Microsoft Office applications

• Familiarity with CRM or tracking systems is an advantage

• Basic data tracking and reporting skills preferred

• Able to work independently as well as collaboratively in a team

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

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