Operation Executive (Manage AI Platform) (West)
Align Recruitment Singapore
Description
Job Overview
Our client is seeking a smart, proactive, and detail-oriented Operations Executive to support the daily operations of an AI-Aggregation platform.
The successful candidate will be responsible for coordinating platform operations, customer onboarding, support workflows, AI content moderation, vendor coordination, and process execution. This role is well-suited for someone who is tech-savvy, highly organised, customer-focused, and comfortable working in a fast-paced, technology-driven environment.
Key Responsibilities
Manage day-to-day platform operations and ensure smooth workflow execution.
Handle customer onboarding, support coordination, and operational follow-ups.
Monitor platform-related operational issues and escalate matters to the relevant teams when required.
Coordinate with internal tech, product, and support teams to resolve issues and improve platform processes.
Track tasks, workflows, operational reports, and service updates.
Support AI/content workflow operations, including content review, moderation, and process checking.
Liaise with vendors, partners, and internal stakeholders to ensure timely execution of operational matters.
Maintain accurate records, reports, and documentation for operational activities.
•Identify process gaps and suggest improvements to enhance efficiency and service quality.
Requirements
Diploma/Degree in Business, Operations, Information Technology, Communications, or related discipline.
0–3 years of relevant experience in operations, platform support, customer support, admin coordination, or technology-related environment.
Applicants with strong learning ability and good attitude are welcome to apply.
Strong communication, coordination, and organizational skills.
Comfortable using SaaS tools, spreadsheets, dashboards, and support systems.
Tech-savvy, detail-oriented, and able to learn new systems quickly.
Good problem-solving skills with a proactive working attitude.
Able to multitask and work independently in a fast-paced environment.
Customer-focused and able to coordinate effectively with both internal and external stakeholders.
How to Apply:
Interested applicants, please press "apply now" or email your resume to Melissa@alignrecruitment.com.sg
Regret to inform that only shortlisted candidates will be contacted.
Align Recruitment Pte Ltd (20C0253)
Tee Siew Mei (R1219651)