Operation Manager
JUNGSAEMMOOL
Description
About Us
JUNGSAEMMOOL Beauty is the professional makeup artist brand founded by renowned Korean makeup artist Jung Saem Mool, known for pursuing the philosophy of "Natural Beauty".
Our Singapore office is seeking an Operation Manager to join our dynamic team. This role reports directly to the Managing Director and will provide extensive operational, financial, and HR administrative support while working closely with our internal management team and local accounting firm.
Role Overview
We are seeking a highly organized and detail-oriented Operations Manager to oversee end-to-end operational processes across retail and e-commerce channels.
This role is critical in ensuring smooth coordination of inventory, logistics, and order management, while maintaining optimal stock levels and operational efficiency across all touchpoints.
The ideal candidate will have strong experience in inventory planning, logistics coordination, and multi-channel operations, with the ability to work closely with regional HQ and local partners.
Key Responsibilities
1. Inventory Planning & Management
Manage inventory across warehouse and retail stores (Flagship, ION, VivoCity), ensuring optimal stock levels and availability
Monitor stock movement, sell-through, and replenishment cycles
Conduct regular stock checks and reconciliation to ensure inventory accuracy
Identify slow-moving and fast-moving SKUs and support stock optimization strategies
2. Demand Planning & HQ Coordination
Plan and consolidate orders to Korea HQ based on S&OP and sales forecasts
Coordinate closely with HQ and forwarders on order placement, shipment schedules, and product availability
Track inbound shipments and ensure timely delivery into Singapore warehouse
3. Logistics & Warehouse Management
Oversee inbound logistics from Korea to Singapore warehouse
Manage warehouse operations, including storage, stock organization, and fulfilment processes
Liaise with warehouse partners to ensure operational efficiency and accuracy
4. Retail (Offline) Operations Support
Coordinate B2B stock allocation and replenishment to retail stores
Ensure timely stock transfers and availability across all outlets
Support store operations with inventory-related matters and troubleshooting
5. E-commerce & 3PL Management
Oversee e-commerce order fulfilment through 3PL partners
Monitor delivery performance, SLA compliance, and customer experience
Coordinate stock allocation for online platforms (e.g., Shopify, marketplaces)
6. Order Management & Coordination
Manage end-to-end order processes across online and offline channels
Ensure accurate and timely processing of all orders
Work closely with internal teams (retail, marketing, finance) to support business operations
7. Process Improvement & Reporting
Identify opportunities to improve operational efficiency and reduce costs
Maintain accurate reporting on inventory, logistics performance, and order fulfillment
Implement best practices and standard operating procedures (SOPs)
Prepare and maintain regular sales reports, including daily, weekly, and monthly performance tracking
Analyze sales data to identify trends, opportunities, and areas for improvement
Requirements
Bachelor’s degree in Business, Supply Chain, Logistics, or related field
4–7 years of experience in operations, supply chain, or retail operations
Experience managing inventory, logistics, and multi-channel (retail + eCom) operations
Strong coordination skills with ability to manage multiple stakeholders (HQ, warehouse, stores, 3PL)
Proficient in Excel and inventory management systems
Detail-oriented, organized, and able to work in a fast-paced environment
Preferred Qualifications
Experience in beauty, FMCG, or retail industry
Familiarity with S&OP planning and demand forecasting
Experience working with regional or global HQ teams
Key Attributes
Strong ownership and accountability
Hands-on and proactive approach
Excellent communication and coordination skills
Ability to manage complexity across multiple channels