Operational Excellence Associate - Monetization Strategy and Operations...

Responsibilities

About the Team The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams. Responsibilities Sales Incentive

• Manage end-to-end sales incentives process from calculation to payout.


• Working with cross-functional teams to improve accuracy and efficiency via process or system enhancement


• Work under time pressure to ensure that results are finalised before submission deadline

CRM Optimization and Process Development

• Partner with Sales teams and CRM teams to develop optimized CRM-related business processes


• Stay up-to-date with new CRM products and feature launches and ensure Sales teams are aligned


• Lead processes standardisation projects independently across APAC and METAP markets, provide guidelines and training for the Sales team

Business Analytics and Reporting

• Conduct in-depth analytical review of business operations and provide data-driven recommendations


• Prepare clear and concise management reporting via dashboard visualization that delivers actionable insights to leadership.


• Coordinate with Sales and cross-functional teams (Finance, HR/Payroll, Product, HQ Teams, etc.) with a strong client-focused and continuous improvement mindset.

Minimum Qualifications:

• Bachelor degree in Accounting, Business Administration, Analytics or related fields;


• 3 years of experience in a fast-paced company with knowledge of/experience in Media/Media Operations, Digital Advertising, Business Intelligence, Revenue Strategy/Operations, Audit, or related fields


• Highly analytical and attention to details

Preferred Qualifications:

• Comfortable dealing with people and the processing of business operations


• Proficiency with MS Office Suite, MS Excel and Power Point preferably (BI system knowledge is a plus)


• Highly self-motivated, independent, proactive, agile and determined to drive assigned targets and projects with perseverance and passion.