Operations Executive (Engagement and Content)

Operations Executive (Engagement and Content) - Digital Engagement

As part of the business operations team, you will be working closely with the team to plan and execute TADA’s strategy and business plans. You will be challenged to find solutions, make data-driven decisions for complex problems and have a chance to lead and shape various initiatives to empower our external stakeholders. You will have the opportunity to push boundaries, experiment new ideas and embrace learning to take on the impossible and drive growth in this ever-changing, fast-paced niche industry. 

Key Responsibilities

• Spearhead strategic campaigns and initiatives to build strong relationships with TADA’s drivers, develop insights, and drive acquisition and retention initiatives. 

• Manage and position communication materials for drivers across multiple channels, including EDMs, in-app news, social media, and other digital platforms

• Support acquisition and retention initiatives through targeted campaigns and strategic messaging

• Manage and build relationships with our stakeholders through proactive follow-ups, serving as a reliable touchpoint and supporting them throughout their journey

• Work in cross-functional teams to deliver projects from the ideation phase through to implementation

• Utilize data-driven analytics and metrics to identify and build customer behavioral knowledge, applying it towards actionable projects.

• Developing strong knowledge of the industry and the customer journey to drive and design value propositions

• Support day-to-day operational tasks and provide timely support to internal stakeholders

• Oversee and moderate social media channels to ensure appropriate content, engage with users, and maintain a positive online community

• Providing support in cross-functional departments and operational-related tasks

• Assist with regulatory operations and the preparation of operational documentation.

What you’ll need

• Readiness to work in a fast-paced, high intensity start-up environment

• A strong sense of initiative with the willingness to go-the-extra-mile for both internal and external stakeholders

• A keen eye for detail when delivering accurate and consistent results 

• Ability to work independently and be an excellent team player who keeps the team abreast of latest developments 

• First-class communication skills and ability to interact with people from diverse backgrounds

• An interest and passion for TADA and our business philosophy

• Results-oriented and data-driven mindset with a proven track record of success in achieving goals

• Working knowledge of Singapore’s ride-hailing and point-to-point transport industry 

Required Skills and Abilities 

• Minimum bachelor’s degree in business administration, communications, or related disciplines. 

• Previous experience in communications, content, marketing, operations, or related roles is a plus

• Proficient in Microsoft Office (E.g., Word/PowerPoint/Excel) skills

• Experience with EDM platforms and content management is an advantage

• Familiarity with Singapore’s ride-hailing and point-to-point transport industry is a plus