Operations Executive (F&B) – 5-Day Week

Company

8 Crabs is a fast-paced seafood brand in Singapore, serving both delivery and dine-in customers. We’re known for quality, speed, and service standards that customers trust.

The Role

We are hiring an Operations & Customer Experience Executive to run the daily engine of the business—handling customer enquiries, printing and packing orders, coordinating drivers, supporting dine-in operations, doing basic invoice entry, and liaising with suppliers for daily ordering. This role suits someone who is alert, organised, calm under pressure, and takes food safety seriously.

Key Responsibilities

Order & Delivery Operations

• Print and process orders accurately (all platforms)

• Pack orders neatly, correctly, and on time

• Allocate/passing jobs to delivery drivers; track deliveries end-to-end and resolve issues fast

• Coordinate with kitchen team to ensure correct timing and readiness for dispatch

Customer Service (All Platforms)

• Handle customer enquiries professionally via WhatsApp / phone / website / social platforms

• Provide clear updates on order status, delivery timing, amendments, and resolution of issues

• Escalate urgent cases quickly and follow through until closed

Dine-In Operations Support

• Support front-of-house flow during service periods (as needed)

• Coordinate with kitchen and team to ensure smooth dine-in experience and service standards

Supplier Ordering & Basic Finance Admin

• Liaise with suppliers for daily ordering and confirmations

• Key in finance invoices / basic data entry and filing

• Maintain simple tracking sheets (Excel) for ops and stock movement

Food Safety & Standards (Non-Negotiable)

• Follow strict food handling, hygiene, and packing standards

• Be fully compliant with internal SOPs and food safety requirements

• Help monitor kitchen operations to ensure consistency and high standards

Marketing Support (Ops-side)

• Assist marketing with operational needs from the kitchen side (e.g., product availability updates, timing coordination, basic content support where relevant)

Requirements

• Comfortable with basic Microsoft Word and Excel

• Able to multi-task in a fast-paced environment (delivery + dine-in)

• Strong sense of ownership: accurate, responsible, and follows through

• Clear communication and customer-first attitude

• Comfortable working around food and kitchen operations with strict compliance

• Prior experience in F&B ops / e-commerce fulfilment / dispatch / customer service is an advantage, but not mandatory if you learn fast and work smart

Traits We Value (this role needs it)

• Alert and attentive (accuracy matters)

• Organised and systematic (you like checklists and closing loops)

• Calm under pressure (you don’t panic when peak hits)

• High integrity (cashless/records/invoices/orders must be clean)

• Team player (you coordinate, not just “do your part”)

Working Arrangement

• 5-day work week including weekends and PH

• Shift schedule to be discussed (F&B environment; may include weekends/peak periods)

What You’ll Get

• Competitive salary with growth path (Ops Lead potential)

• Real operational responsibility—your work directly drives customer happiness

• Training on internal SOPs, food safety, and workflows

• Staff benefits (e.g., meals/discounts) — include here if you offer