Operations Lead

Job Title: Operations Lead

 Singapore SME | Family, Household & Service Operations (MEIDE)
Pathway to COO

We are hiring a Head of Operations to help build and scale a growing Singapore business serving households and families.

This is a hands-on leadership role for someone who is tech-savvy, operationally strong, systems-minded, and comfortable solving real ground-level problems. You should enjoy improving workflows, using digital tools to increase efficiency, and turning messy day-to-day operational issues into scalable processes.

You will work closely with the Founder / Director, with direct exposure to decision-making, business strategy, process design, service quality, and team coordination. For the right candidate, this role offers a clear growth pathway to COO as the business expands.

MEIDE is a Singapore business supporting households through cleaning, babysitting, and related family-support services.

What you will do

• Oversee and improve day-to-day operations across service delivery and internal coordination

• Build, refine and enforce efficient workflows, SOPs and escalation processes

• Identify operational bottlenecks and implement practical solutions using technology, automation and process improvement

• Support service quality, customer experience, staff coordination and issue resolution

• Work closely with the Founder / Director on execution, planning and operational scale-up

• Help strengthen internal systems, reporting, accountability and business efficiency

• Use Google sheets, docs, and spreadsheet formulas, CRM tools, chat tools, and automations to improve turnaround time

Who we are looking for

• Strong interest or experience in operations, systems-building, process improvement or business execution
  

• Comfortable using technology, digital tools and structured workflows to improve efficiency
  

• Organized, proactive and able to work independently with ownership
  
  Strong communication and coordination skills
  

• Able to balance strategy with hands-on execution
  

• Experience in family services, household services, service operations, customer operations, or SME operations is a plus
  

• Interest in improving services for Singapore households and families is valued
  

Position

Operations Lead
With pathway to COO based on performance, business growth and leadership readiness.

Salary

• $3,500 per month

• CPF contribution provided

Probation*

• 1 month probation

• During the first month, including training: $1,600

• Negotiable for strong candidates*

Working Schedule

• 5.5-day work week with room for flexibility
  

• Standard working hours: 9:00 AM to 6:00 PM
  

• Flexible 1-hour lunch break
  

• Expected total of 44 working hours per week
  

• Weekend coverage of 1 Saturday or Sunday is required as part of the roster
  

• Designed for candidates who value both structure and flexibility, with adaptable working days and hours depending on operational needs
  
  

Overtime / Work Beyond Contracted Hours

As this is a managerial role, statutory overtime provisions under Part 4 of the Employment Act generally do not apply to managers and executives; any additional compensation or time-off arrangements will therefore be governed by the employment contract and company policy.

Location of Work

Home Office in South-West Singapore

Public Holiday Work

If work on a public holiday is required, compensation will be provided in accordance with the Employment Act and company policy, whether by additional salary payment or mutually agreed time off in lieu where applicable.

Leave and Benefits

• Annual leave provided in accordance with the Employment Act, with company policy to apply where relevant. Employees covered by the Employment Act are entitled to annual leave after at least 3 months of service, with 7 days in the first year and pro-rating where applicable.
  

• Paid sick leave / medical leave provided in accordance with the Employment Act and subject to eligibility. Paid sick leave starts after at least 3 months of service and is pro-rated between 3 and 6 months.
  

• Maternity, paternity, childcare and other statutory leave entitlements apply subject to Singapore law and employee eligibility
  

• Monetary BENEFITS : see below:

  • Birthday bonus

  • Festival bonus

  • Performance bonus

  • Year-end bonus

Guaranteed Bonus Benefits
Employees will receive the following bonus benefits:

• Birthday bonus to celebrate their birthday each year

• Festive season bonus during designated festive periods

• Performance bonus as part of the company’s reward for contributions and work performance

• Year-end bonus as an additional payout at the close of the year

Flexibility / Hybrid Work

• Hybrid / work-from-home arrangements may be offered after probation, subject to performance and operational requirements

• This role offers increasing flexibility as trust, ownership and capability are demonstrated
  
  

Why join us

• Meaningful work in a business serving households and families in Singapore

• Opportunity to directly improve real-world service operations through technology, systems and execution

• High ownership role with room to shape workflows, standards and operating structure

• Direct mentorship and close collaboration with the Director

• Strong learning curve across operations, process design, service management and business growth

• Clear progression potential for a candidate who can scale with the business
  
  

Application Process

• 2 to 3 online interview / assessment stages

• 1 to 2 in-person discussions with the Director

• Practical assessment may be included for operational and technology-related problem-solving

Equal Opportunity

We welcome applicants based on skills, experience, judgment and ability to perform the role. Recruitment and selection are merit-based.

To Apply, Email pierre@meide.sg or send us a Telegram Text @ t.me/MEIDESG