Description
Company Overview
Farmio is a B2B food supply chain platform providing reliable sourcing, warehousing, and last-mile distribution to food businesses across Singapore. We manage high-velocity food SKUs across a hybrid model combining physical operations with technology-enabled supply chain optimisation. We are in a growth phase — which means the person in this role will have real impact, real ownership, and real problems to solve.
Position Overview
The Operations Manager owns end-to-end operational execution across three core functions: procurement & ordering, warehouse & inventory management, and logistics & last-mile delivery.
You will lead three function-level teams, providing the direction, accountability, and problem-solving layer that keeps daily operations running — and systematically improving. This is not a desk role. You are expected to diagnose problems at the ground level, implement fixes, and build processes that prevent recurrence.
The right person for this role is a sharp, hands-on operator who leads by example, thinks ahead, and takes full ownership when things go wrong — then makes sure they don't go wrong again.
What You'll Own
1. Customer Experience Through Operational Excellence
Systematically reduce customer complaints driven by operational failures — wrong orders, late deliveries, quality issues.
Diagnose root causes of recurring issues across procurement, warehouse, and logistics; implement structural fixes, not just one-off patches.
Build and maintain SOPs that create consistency and reduce dependency on individual heroics.
2. Procurement & Ordering
Oversee the procurement function, ensuring stock is ordered accurately, on time, and in the right quantities.
Improve existing demand forecasting processes — work closely with the sales team to anticipate large or sudden orders before they create warehouse or logistics bottlenecks.
Think ahead: if a bulk order is incoming, know whether the warehouse can absorb it, and if not, proactively source solutions — third-party chilled storage, overflow space, adjusted delivery scheduling.
Monitor supplier lead times and ensure supply continuity; escalate and resolve disruptions quickly.
3. Warehouse & Inventory Management
Oversee daily warehouse operations including inbound receiving, storage, cycle counts, and quality control.
Maintain inventory accuracy; investigate and resolve discrepancies promptly.
Monitor ageing, expiry, shrinkage, and write-offs; implement corrective actions that stick.
Ensure compliance with food safety, hygiene, and Singapore regulatory requirements.
4. Logistics & Last-Mile Delivery
Oversee daily outbound logistics, ensuring all customer deliveries are fulfilled on time and in full.
Manage third-party drivers and logistics providers to clear service level standards.
Drive continuous improvement in OTIF performance; resolve fulfilment failures at the root, not just the symptom.
Continuously evaluate logistics providers for cost and reliability.
5. Cost Efficiency
Own the operational cost line — warehouse, logistics, and procurement efficiency are your responsibility.
Identify and implement initiatives that reduce cost per order without compromising service quality.
Track and report on key cost and productivity metrics; bring data-backed recommendations to leadership.
6. Team Leadership
Provide clear daily direction to the three function PICs across procurement, warehouse, and logistics.
Set performance expectations, escalation protocols, and accountability standards across the ops team.
Be the first point of escalation when issues arise — own the resolution, not just the handoff.
Lead from the front: you are not above getting onto the warehouse floor or riding along on a delivery run to understand what's actually happening.
7. Reporting & Cross-Functional Coordination
Produce regular operational reports on OTIF, inventory accuracy, procurement status, and cost metrics.
Work closely with sales, finance, and customer service to ensure ops execution supports commercial commitments.
Surface risks to the Country Manager proactively — with proposed solutions, not just problems.
Key Performance Indicators
Customer complaint rate and resolution quality
On-time and in-full (OTIF) delivery performance
Inventory accuracy and discrepancy rates
Inventory ageing, shrinkage, and write-off levels
Procurement order accuracy and supplier lead time adherence
Warehouse and logistics cost per order
Speed and quality of operational issue resolution
What We're Looking For
Minimum 6 years in operations, supply chain, logistics, or a related field — with at least 2 years managing cross-functional teams
Proven track record of diagnosing operational problems and implementing systematic, lasting fixes
Strong forecasting and planning instincts — able to connect upstream signals (sales pipeline, supplier lead times) to downstream operational readiness
Experience managing third-party logistics or service providers
Analytical and data-literate — comfortable reading operational reports and making decisions from them
Industry background is open — we care about how you think and what you've built, not which sector you came from
Results and track record matter more than formal qualifications
You'll thrive here if you:
Take ownership instinctively — when something breaks, your first instinct is to fix it, not escalate it
Are comfortable leading from the ground up — you don't manage from a distance
Can hold a team accountable without micromanaging
Think two steps ahead — you see the bottleneck before it happens
Are energised by a fast-moving environment where no two days are the same
Working Conditions
Hybrid presence across warehouse and office environments
Flexibility in working hours required to support operational and delivery needs
Competitive salary commensurate with experience; open to discussing scope for stronger candidates