part time Airline Assistant

Responsibilities

Sales & Customer Support:

• Responding to Ticketing/reservation/E-commerce Sales and administrative routine portfolio matter.


• Promptly and professionally handle walk-in, incoming calls and emails for general enquiries.


• Handle all international and domestic ticketing queries


• Handle Airlines Sky-pearl Club membership queries and response.


• Responsible on relationships and customer service-oriented with excellent interpersonal skills


• Customer Service ensuring customer satisfaction with a product or service.


• E-commerce Support: Assisting with tasks related to online sales, include assisting with email marketing, website management, and other digital marketing initiatives.


• Assist in other duties assigned by Department Manager

Passenger Service:

• Assist passengers at check-in counters, boarding gates, and arrival areas.


• Handle travel documents, boarding passes, and flight manifests accurately.


• Provide information and assistance to passengers, including those with special needs.


• Ensure smooth and efficient boarding and departure processes in coordination with airline and airport teams.


• Able to work shifts, weekends, and public holidays to support operational needs

Preferred competencies and qualifications

• Minimum Diploma holder or equivalent


• Strong communication and interpersonal skills to engage effectively with customers and agents


• Customer-oriented attitude with a positive and professional approach