Personal Shopping & Client Relations Manager (Fashion Stylist)

Who We are

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

What You Will Do

• Act as the point of contact for Mytheresa’s top clients

• Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base

• Service new and existing clients – Ideally providing a book with former clients

• Ensure that sales leads are identified and prioritized

• Create and implement new selling ideas to ensure sales targets are met

• Increase spend of individuals and develop customer loyalty through understanding customer's style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences

• Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events

• Responsible for the Pre-Reservation four times a year

• Responsible to update the preference sheet/ profile of the customers

• Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out pieces

• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

Who You Are

• 3-5 years of work experience, preferred in the field of luxury fashion, ideally in e-commerce

• Be passionate about your customer – have a true service and roll-up-the sleeves mentality

• Love for fashion and technology

• Enthusiastic, innovative and creative

• Sales-driven

• Tech savvy

• Great communicator

• Organized and detail oriented

• Fluent in written and spoken English and ideally one other language