Product Manager Intern, Traffic & Content - Chatbot (Summer 2026)

The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

About the Team:

Shopee will be prioritizing applicants who have a current right to work in Singapore, and do not require Shopee sponsorship of a visa.

The minimum internship commitment period required is 3 months, and students who are available for 6 months would be preferred.

Kindly note that you can only be considered in one recruitment process at a time within Sea Group and will be considered for jobs in the order that you have applied. 

At Shopee, the Shop Chatbot team builds intelligent chatbot solutions that power diverse user experiences across the platform. From enhancing seller-buyer interactions to driving engagement through video and livestream content, our team is at the forefront of integrating AI to optimize operational efficiency and enrich the e-commerce journey. Join us as we explore new frontiers in conversational AI and content intelligence to shape the future of shopping.

Job Description:

• Partner with data science team to support chatbot model evaluation, provide issue feedback, and drive continuous improvements.


• Analyze chatbot performance across different business scenarios, identify key problems and opportunities, and propose practical, implementable solutions.


• Collaborate closely with business teams to gain a deep understanding of business pain points and requirements across various use cases, and translate them into clear product and model optimization recommendations.


• Conduct competitor benchmarking and industry research to stay up to date on the latest AI and chatbot product trends, use cases, and application methods, and provide insights to support product optimization.

Requirements:

• Currently pursuing Bachelor's degree in Business Analytics, Computer Science, Information Systems, Mathematics or equivalent.


• Strong interest in natural language processing and large language model applications.


• Prior project or internship experience related to chatbots, AI products, or LLM applications is a plus.


• Detail-oriented and conscientious, with strong analytical thinking, logical reasoning, and communication skills.


• Proactive, self-motivated, and a quick learner.


• Full-time internship availability for at least 3 months is preferred.