Description
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Responsible for ensuring the accuracy and integrity of inventory records by identifying, investigating, and resolving discrepancies to support efficient and reliable warehouse operations. Handles reconciliation, dispute analysis, and claim validation while coordinating with internal teams and external partners to ensure accurate, timely, and effective resolution of inventory and operational issues.
Job Description:
- Oversee daily inventory reconciliation activities to ensure accuracy and alignment between system records and physical inventory.
- Monitor and investigate inventory discrepancies, variances, and adjustment transactions across warehouse operations.
- Conduct detailed reconciliation of inbound, outbound, return, and transfer transactions to identify root causes of inventory issues.
- Collaborate with cross-functional teams to improve inventory processes, dispute handling, and operational efficiency.
- Escalate critical inventory issues, process risks, and unresolved discrepancies to management when necessary.
- Support continuous improvement initiatives and projects related to warehouse inventory management and reconciliation processes.
Requirements:
Background and Experiences:
- Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
- Experience in warehousing/logistics is a plus.
- Minimum of 1 year of experience in inventory reconciliation, preferably in an e-commerce, logistics, or warehouse operations environment.
- Experience in validating data, preparing reports, and resolving operational discrepancies.
- Prepare strategic insights and recommendations for senior management
- Background in cross-functional coordination between warehouse, commercial, and finance teams is an advantage.
Knowledge and Skills:
- Strong analytical and problem-solving skills.
- Proficient in using data management systems and generating reports.
- Demonstrated excellence in problem-solving and negotiation.
- Strong analytical skills with the ability to evaluate data
- High proficiency in G-Suites and MS-Office (Excel and PowerPoint).
Must be willing to report in Laguna Warehouse.