Description
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
The Shopee Regional Logistics team is committed to providing Shopee's users with the best possible e-Commerce logistics experience in the most cost-effective way.
We are seeking a data-driven Automation Engineer (Maintenance & Reliability) with a proven track record in managing large projects to join our dynamic team. The ideal candidate will possess exceptional problem solving skills along with engineering and automation knowledge.
Alongside a team of experienced project managers, automation designers, control engineers and maintenance engineers, you will play a pivotal role in managing projects to optimise the engineering reliability and maintenance processes across 8 markets.
Job Description:
- End-to-end automation project performance monitoring — own regional rollouts across 8 markets, translate strategy into in-market execution with clear owners, timelines, and accountability; ensure initiatives don't just launch but stick
- Performance visibility tools — work with local automation engineers and China-based software engineers to deliver OEE dashboards, digital twin, and AI-assisted diagnostics that operations teams rely on day-to-day
- Vendor governance — partner with project and procurement teams to validate point-to-point testing, redundancy verification, and control logic against specifications during design and project phases; identify gaps before go-live
- Performance management — track OEE and uptime KPIs across markets, flag deviations early, drive corrective action, and build local reporting habits so performance management becomes routine rather than reactive
Requirements:
- Bachelor's degree in Engineering, preferably Electrical Engineering, Mechanical Engineering or Mechatronic Engineering
- At least 4 years of experience spanning technical engineering and program or project management — both are essential
- Hands-on grounding in PLC/DCS system integration and commissioning — including P&ID verification, hardware configuration, instrumentation checks, and onsite troubleshooting of control programs and equipment; able to read and critique SAT protocols, IO Lists, and network architecture diagrams
- Familiarity with industrial communication protocols (Modbus RTU/TCP, OPC-UA) and conveyor/sorter control logic — enough to hold a credible technical conversation and know the right questions to ask
- Working knowledge of OT/IT networking — switches, VLANs, router configuration, remote access, and OT/IT segregation
- Demonstrated ability to drive adoption of technical or operational programs across multiple sites or markets — not just deploying but following through to sustained results
- Strong communicator: able to present performance data and technical risks clearly to management without jargon
- Self-directed and comfortable with ambiguity — you define the structure and drive the follow-through
- Willingness to travel across Southeast Asia, Taiwan, and Brazil