Regional E-commerce Operations Coordinator

Staff Sales Order Management

• Act as the primary point of contact for all internal staff purchases across SEAO




• Manage end-to-end fulfilment of orders for all staff sales




• Handle staff inquiries on stock availability, delivery lead time




• Manage stock transfers between networks and markets to fulfil staff sales orders




• Coordinate with logistics and warehouse team for final mile deliveries




• Maintain accurate records in SAP to ensure all pricing, discounts and shipping details are correctly applied




• Work with HQ on catalogues and prices updates and ensure accuracy across all markets

E-Commerce Sales Order Management

• Support daily Ecom operations by handling delivery inquiries and ad-hoc requests from CRC




• Coordinate with warehouse and logistics to ensure timely dispatch and delivery




• Manage packaging replenishments across markets according to their needs




• Monitor and manage stock transfers from other networks to fulfil Ecom firm orders




• Create purchase orders for HQ and monitor delivery to ensure timely receipt in SEAO




• Maintain accurate inventory on all platforms, especially for markets with manual flows to ensure stock optimization on the websites




• Proactively monitor automated workflows to prevent bottlenecks

Data Integrity & Reporting

• Maintain meticulous records of all transactions and operational KPIs




• Update weekly and monthly reports on order volumes, and statuses of open orders




• Identify bottlenecks and propose improvements to workflows