Regional Fulfilment Operations (SPX) – Automation Program Manager

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

The Shopee Regional Logistics team is committed to providing Shopee's users with the best possible e-Commerce logistics experience in the most cost-effective way. To support this growth, we are transforming our fulfillment infrastructure through large-scale automation and advanced logistics technologies.

We are seeking an Automation Program Manager to lead the design and execution of automation initiatives across our regional network. This role sits at the intersection of strategy, operations, and engineering, driving the deployment of automated solutions that improve speed, cost efficiency, and operational scalability.

You will lead cross-functional initiatives involving operations, engineering, data analytics, and external technology partners, managing complex programs from concept and vendor selection through implementation and optimisation. This role offers significant exposure to senior leadership and the opportunity to shape the future of logistics automation across the region.

Job Description:

• Drive end-to-end automation programs across SPX fulfilment and sorting facilities across Southeast Asia


• Evaluate operational bottlenecks and identify opportunities where automation can significantly improve throughput, accuracy, and cost efficiency


• Lead the planning and execution of automation deployments, ensuring alignment across engineering, operations, and vendor partners


• Track program performance across timeline, budget, quality, and operational readiness


• Manage vendor relationships to ensure delivery against technical specifications, project timelines, and operational performance targets


• Oversee key implementation milestones including factory acceptance testing and site commissioning


• Resolve implementation challenges by balancing operational realities with technical constraints


• Analyse operational performance data post-deployment to identify optimisation opportunities


• Develop playbooks and scalable frameworks to accelerate automation rollouts across new markets and facilities

Requirements:

• Bachelor's Degree in Computer Science, Information Systems, Business (Operations Management), Supply Chain Management, Mathematics, Industrial System Engineering, or other Engineering degrees is preferred


• Minimum 3 years of experience in consulting, operations strategy, or large-scale operations / infrastructure programs


• Experience managing complex, multi-stakeholder projects with measurable business impact


• Strong structured problem-solving skills with the ability to translate ambiguous challenges into actionable plans


• Demonstrated ability to influence cross-functional stakeholders and drive alignment across technical and operational teams


• Comfortable working with data and operational metrics to inform decisions and track program success


• Experience in logistics, supply chain, infrastructure, manufacturing, or automation projects is a plus


• Ability to operate in a dynamic environment and manage multiple concurrent initiatives