Regional Operation Director

(1)   Job Responsibility

Automation R&R
-Logistics Automation Consultation

• Discover new automation technology (S/W, H/W) and keep abreast of the latest automationmarket trends by develop the relevant strategies


• Conduct operational simulation to strengthen the capacity by adopting the optimal automation solutions to customers

-Planning, Purchasing and Implementation Management

• Propose the right Logistics Automation Solution that comply with customers’ requirements, aim to fulfill quality goals, service standards and inventory accuracy. 


• Provide consultation, prepare proposal, conduct feasibility testing/ pilot run (operational simulation) considering the latest automation technology for warehouse setup


• Assess the technical specifications, source the supplier and purchase the warehouse automated equipment that fulfil the requirements


• Work closely with Logistics Systems Integration Engineer to build the automation technology database to track capacities, costs and system connectivity


• Plan, execute and monitor by keeping track the entire implementation project timeline, cost and resources


• Conduct user training to key users


• Monitor and report the operational status including work efficiency, ROI analysis, productivity to management

-Collaborate with internal and external stakeholders i.e external suppliers/ technology consultants/ equipmentsuppliers

Operation R&R

• Oversee Logistics Center operational matters within SEA region in terms of KPI tracking (i.e Safety, Attendance, Performance Evaluation, Recruitment, etc.) for freight, warehousing, local distribution, trading and e-commerce delivery management etc.        


• Monitor and report weekly KPI results, conduct investigation (if any) and derive action plan to improve efficiency & effectiveness     


• Management of operating indexes including Service Level Agreement (SLA), Net Promoter Score (NPS) RTF-based, sales forecasting and operational capacity acquisition/execution


• Monitor work productivity including daily inbound shipments status, identify risks and report for mitigation      


• Extract and perform data analysis to monitor logistics operations i.e order volume, WH fill rate, cycle count, box damage, inventory accuracy management etc    


• Manage business flow and provide customer support including respond to customer requests/ enquiries


• Identify and analysis of logistics market trends/ risks (i.e. cause of container delay, status of affected countries)


• Review industry trends on customers and competitors to establish mid- to long-term operational excellence plan


• Enhance processes including bill settlement   


• Prepare monthly & quarterly business review reports to management

(2)   Requirements:

(a)Education / Qualification
Bachelor’s degree with major in Industrial Engineering, Operations Research, Supply Chain and Logistics Management or related technical engineering field

(b)Experience (Mandatory)  

• Minimum 5+ years of related working experience in Global Logistics Company


• Work experience in Electronic Logistics Operations and/ or Global Freight Forwarding companies


• Experience in setting up automation solutions in in a logistics environment and relevant role by design warehouse automation equipment such as ASRS, AGV, DPS, DAS, etc. and setup warehouse is a must     


• Deep understanding of Global Logistics Automation, WMS/WCS


• Proficient in Logistics Automation Simulation   


• Able to select Optimal option and application for automation equipment


• Good in warehouse automation layout design by using tools such as Autocad, Sketchup,  CAD        


• Excellent in managing end to end project

(c) Skills  

• Experience in developing and applying New technology for Logistics Automation 


• Logistics Center Operation experience       


• Experience in leading projects by simulating using Automode, Flexsim, Arena


• Experience in carrying out optimization part (Operation Research) Projects     


• Good understanding of the automation and technology impacts and pre-requisite.        Have a financial affinity in term of ROI and cost savings       Able to use the Data analysis tool such as Power BI,Tableau etc.         Familiar with the regulations, codes of practice and standards imposed on technical procedures.


• Hands on experience in operation management is an added advantage.

(d) Additional Requirements

• Proficient in English with excellent communication skill      


• A self-starter who possess strong analytical skills and excellent problem solving skills.     


• Conceptual and analytical thinker with the focus on the finalization of objectives.    


• Hands-on mentality, eager to take initiatives, determine opportunities and deliver targets.


• Have a good sense of urgency with detailed mind.     


• High integrity and accountability standards.


• Multicultural mind-set, able to collaborate with diversified team.