Description
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
We are looking for a Regional Projects Manager to lead the planning and delivery of major infrastructure, capex, and automation initiatives for Shopee’s logistics business. This role is responsible for driving cross-market execution of complex projects, establishing clear governance, and ensuring outcomes are delivered on time, within scope, and with measurable business impact.
The ideal candidate is hands-on, structured, and outcome-driven — someone who can navigate ambiguity, resolve issues decisively, and align multiple stakeholders toward execution.
Project Planning and Execution
- Lead end-to-end planning and execution of regional infrastructure, capex, and automation projects across multiple markets
- Translate business objectives into clear project scopes, delivery plans, milestones, and success metrics
- Drive day-to-day execution, ensuring progress against timelines, cost, and performance targets
- Identify project risks, dependencies, and constraints early, and implement mitigation or recovery plans
- Ensure timely decision-making and closure of open issues that impact delivery
Vendor and Delivery Management
- Act as the primary coordination point for external vendors throughout project delivery
- Define delivery expectations, track milestones, and manage interdependencies across vendors and internal teams
- Monitor vendor performance and drive issue resolution to maintain delivery commitments
- Escalate critical risks with clear impact assessments and recommended actions
Governance, Risk, and Quality Management
- Establish and maintain project governance structures, documentation, and approval workflows
- Drive milestone reviews, readiness assessments, and go/no-go decisions
- Ensure compliance with internal standards, safety requirements, and quality expectations
- Capture lessons learned and apply improvements across subsequent projects and markets
Regional Stakeholder Management and Reporting
- Partner closely with regional and local stakeholders including operations, engineering, finance, and legal teams
- Align cross-functional teams on priorities, timelines, and accountability
- Consolidate market-level updates and deliver clear, structured reporting to senior leadership
- Maintain strong communication between HQ and local execution teams to ensure alignment and execution discipline
Requirements:
- Bachelor’s degree in Business, Engineering, Supply Chain, or a related field
- At least 3 years of relevant experience in project management, operations, or large-scale project delivery within logistics, infrastructure, automation, or e-commerce environments
- Proven track record of managing end-to-end project execution across multiple stakeholders and workstreams
- Strong problem-solving and decision-making skills, with the ability to drive issues to resolution under delivery pressure
- Experience working with external vendors and cross-functional internal teams
- Project Management Professional (PMP) certification is a strong plus
- High ownership mindset, structured thinking, and strong attention to detail
- Willingness to travel overseas to support project execution