Reservations Officer, Capri by Fraser China Square

Attend to enquiries through Reservation’s hotline and email, adhering to brand service standards. 

Attend to reservations made through online travel agents (OTAs) & Brand Website booking engines. 

Achieve target conversion of enquiries to materialized bookings. 

Perform reservations in a timely and efficient manner, upselling higher category rooms where possible. 

Assist to update OTAs & Brand Website booking engines’ inventory and update Reservations Manager on status. 

Submit reports (Daily Reports, month-end reports etc.) in a timely manner. 

Ensure adherence by Sales & Marketing team to Policies and Procedures of Reservations. 

Make sure that files/e-files are kept up to date. 

Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees. 

Perform other ad-hoc duties as assigned.