Restaurant Supervisor

Job Responsibilities: 

• Has overall daily shift responsibilities and is accountable for the smooth running of the restaurant 

• Responsible for staff management, product quality, maintaining excellent customer service standards and execution of promotions in outlet 

• Lead and motivate staff in achieving sales targets and customer satisfaction 

• Develop and maintain the highest standard of service quality 

• Assist the outlet manager to ensure all cost expenses are well managed

• Responsible in development and retention of staff in the outlet and take appropriate measures in furtherance of staff stability. 

• Involve, prepare pre-service meeting/roll call for staff 

• Evaluate the operations and procedures and suggest improvements 

• Enforce hygiene regulations and upkeep restaurant cleanliness and hygiene standards 

• Responsible for the submission in a timely manner, all reports, schedules etc to the Operations Manager and HQ 

• Attend all meetings and training programs when required 

• Provide feedback/recommendations on staff schedule, attendance, timeliness, complaints and innovations or any exceptional occurrences 

• Ensure reservations are properly taken and tables assigned such that it will not overload individual station of the outlet while still respecting the wishes of the customers 

• Overseas posting/attachment may be required

Discover our Perks! 

• Quarterly incentives and attractive bonuses for outstanding performance.

• Birthday Vouchers of Up to $150: Celebrate your special day with a dining experience on us, plus delightful gifts, during your birthday month.

• Staff Meals: Enjoy sumptuous meals provided for all staff.

• Medical, Dental, and Traditional Chinese Medicine Claims: Receive reimbursement for medical fees, dental expenses, and traditional Chinese medicine treatments.

• Professional Attire On Us: Receive fully reimbursed professional uniforms for work, including free laundry service.

• Additional Perks: Enjoy up to 20% discount off all BreadTalk Group brands!

• Festive Gifts: Receive special gifts during festive seasons to celebrate with the team.

• Team-bonding Activities: Join fun and interactive team-building activities to strengthen relationships and foster teamwork.

• Career Growth Opportunities: Explore advancement within our dynamic organization with training provided to support your development.

• Education Support: Invest in your future with opportunities for further study and skill development.

Educational Qualification/ Experience / Skills and Competencies Requirements:

• Diploma/‘O’ Level/ Certificate in F&B

• At least 3 - 5 years’ experience in relevant field

Personal Attributes

• Able to strive in a fast paced environment

• Well groomed

• Able to work under pressure

• Service oriented and sales driven

• Proven leadership track record

• Analytical and positive mindset

• Computer-literate