Retail Merchandiser & eCommerce Operations

🌟 Retail Merchandiser & eCommerce Operations Executive (Premium Snack & Gifting Brand)

Location: Singapore (Islandwide retail stores + remote eCommerce work)
Employment Type: Full-Time / Part-Time
Eligibility: Singaporean / Permanent Resident

💫 About the Role

Join a growing Singapore premium snack and gifting brand distributed across department stores, pharmacies, supermarkets, pop-ups, and online marketplaces.

This role is responsible for sell-through execution, not just selling.

You will ensure:
• products are visible in stores
• products are available in inventory
• listings are accurate online
• and promotions actually convert to revenue

In short — you make sure customers can find, understand, and buy the product both offline and online.

🛍️ Core Functional Areas

This role has two equal job pillars:

1. Physical Retail Execution (Retail Merchandising)

2. Packing of online orders and delivery to drop off points (eCommerce Operations)

🧺 A) Retail Merchandising (Physical Stores)

In-Store Display & Brand Standards

• Set up and maintain product displays at department stores, pharmacies, supermarkets, and pop-ups

• Implement planograms and ensure correct facing quantity

• Ensure shelves are tidy, front-faced, and visually attractive

• Support festive and seasonal merchandising campaigns

• Install POSM materials (wobblers, testers, signage, gift displays)

Shelf Availability & Pricing Accuracy

• Check stock levels and identify low-stock or out-of-stock situations

• Verify retail prices and promotional prices are correct

• Ensure correct barcode placement and SKU labeling

• Report competitor placement and nearby category activity

Retail Relationship Coordination

• Liaise with outlet supervisors and retail staff for restocking and display space

• Arrange replenishment requests and delivery follow-ups

• Support sampling days and promotional events when required

💬 B) Sell-Through Support & Brand Representation

(Note: This is not a promoter job — this is conversion support.)

• Provide basic product explanation when shoppers approach

• Conduct sampling or tasting when scheduled

• Explain product benefits and gifting use cases

• Assist with customer's frequently asked questions

📦 C) Stock Monitoring & Logistics Coordination

• Perform weekly stock checks at assigned outlets

• Track expiry dates and remove near-expiry stock

• Submit replenishment reports

• Coordinate stock transfers or top-ups

• Maintain store inventory report and photo documentation

💻 D) eCommerce Operations (Shopee/Lazada/Tiktok Marketplaces)

Order Processing

• Process daily online orders

• Print packing lists and shipping labels

• Coordinate packing and courier collection

• Update order tracking and delivery status

📊 E) Reporting & Accountability

• Submit weekly store visit reports (with photos)

• Submit out-of-stock report

• Submit online order and campaign report

• Track best-selling and slow-moving items

• Provide competitor observations

🌈 Who We’re Looking For

• Responsible and organised

• Comfortable using computer and mobile apps

• Able to travel to multiple stores

• Able to carry light stock or display materials

• Detail-oriented (important — this job is about accuracy)

• Retail, FMCG, or marketplace experience is a bonus

(More important than sales personality is reliability and follow-through.)

🎁 What You’ll Gain

• Base salary + performance incentives

• Training in retail operations and eCommerce

• Exposure to major retail chains and online marketplaces

• Career pathway into:

  • Retail Supervisor

  • Marketplace Executive

  • Operations Coordinator

  • Category Executive