Retail Operations Executive
Private Advertiser
Description
About the role
We're looking for a hands-on Retail Operations Executive to keep our store, warehouse, and fulfilment operations running smoothly. This role sits at the intersection of retail floor duties, inventory management, e-commerce and dealer order fulfilment, and customer/dealer account support. It suits someone practical and organized — one hour on the shop floor, the next preparing a quotation for a school or overseas dealer.
Key responsibilities
Manage shop opening and shop closing duties like tallying the cash in the cash register, ensuring POS system is ready, ensuring retail shop is well presented
Assist with offloading incoming shipments and arranging stock into its designated locations
Organize and maintain the store front — merchandising, restocking, and keeping displays presentable
Keep the warehouse meticulously clean, well-organized, and safe to work in
Maintain general store upkeep and housekeeping
Conduct routine stock counts
Ensure inventory accuracy across all sales channels — retail, e-commerce, and dealer
Investigate and report discrepancies promptly, and follow through on corrections
Pick, pack, and fulfil e-commerce orders accurately and within stated turnaround times
Pick, pack, and fulfil dealer orders, ensuring correct documentation accompanies each shipment
About you
Available to work 6 days per week, on-site
Strong written and spoken English, sufficient to handle customer and dealer correspondence independently
Proficiency in Mandarin, as the role requires regular communication with our Mandarin-speaking dealer base
Working knowledge of Excel — comfortable with sorting, filtering, basic formulas, and pivot tables
Organized and detail-oriented, with the discipline to keep records and stock accurate
Comfortable with the physical demands of the role, including lifting, offloading shipments, and moving stock
Able to manage competing deadlines during peak periods
Valid Class 3 driving license and confidence driving a company van (advantageous)
Prior experience in retail operations, warehousing, or order fulfilment (advantageous)
Experience preparing quotations or working with B2B/dealer accounts (advantageous)