Retail Operations & Sales Executive
SEAFE Holdings Pte Ltd
Description
About the role
We are looking for a proactive and hands-on Retail Operations & Sales Executive to take ownership of the day-to-day operations and sales activities of our retail store. The role is responsible for store operations, retail sales, inventory management, customer relationship management and proactive customer development. The successful candidate will also provide support for selected e-commerce operations, marketing campaigns and events when required.
Key responsibilities
Manage the day-to-day operations of the retail store and ensure smooth store operations
Maintain store presentation, product displays and overall store environment
Handle stock receiving, stock movement, replenishment and regular stock counts
Maintain accurate inventory records and ensure physical stock matches system records
Maintain basic sales, inventory and operational records and reports
Attend to walk-in customers and provide professional product recommendations and service
Understand customer needs and actively convert enquiries into sales
Follow up with customers after enquiries, store visits or purchases
Build and maintain strong relationships with existing customers to encourage repeat purchases
Proactively identify and develop potential customers through WhatsApp, social media and other appropriate channels
About you
Relevant experience in retail sales, store operations, customer service or related roles is preferred
Strong sales and customer service mindset with a proactive working attitude
Comfortable with proactive customer outreach and sales follow-up
Organized and detail-oriented, particularly in inventory management and record keeping
Able to work independently and take ownership of daily store operations
Good communication and interpersonal skills
Comfortable using WhatsApp, social media and other online channels for customer communication and outreach
Basic e-commerce experience is an advantage but not essential
Experience supporting marketing campaigns, promotions or events is an advantage
Willing to be hands-on and support different business functions when required