Return & Refund - CI & Projects

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Provide stakeholders essential updates on a daily, weekly and monthly basis


• Gather data from primary or secondary data sources and maintain databases/data systems


• Interpret data and analyze results such as frequency of error, trends, and patterns using statistical techniques and provide ongoing reports


• In-charge of creating, introducing and maintaining high-level, team-level, and entry-level performance reports/dashboards


• Develop and implement strategies that optimize statistical efficiency and quality


• Closely work with CS Operations to prioritize business and information needs


• Locate and define new process improvement opportunities


• Restructure reports by applying possible automations

Requirements:

• Graduate of a 4 years Bachelor's Degree


• At least 3 years of experience in Business Analytics or any related field


• Experience in Project Management supporting Customer Service or Customer Support team


• Highly logical and has strong mathematical reasoning


• Excellent in MS Excel and other Analytical tools


• Experience in the eCommerce industry is a plus


• SQL database knowledge and VBA programming is a plus