Rregional Retail System Support Analyst
PERSOL
Description
RESPONSIBILITIES
System Maintenance and Support:
Provide technical support for omni-retail systems, including POS, e-commerce integration, inventory management, and customer relationship systems.
Troubleshoot and resolve system issues to minimize downtime and ensure operational continuity.
Monitor system performance and proactively address potential disruptions.
Collaboration and Stakeholder Support:
Act as the primary point of contact between regional retail teams, Local Beauty Tech teams, and external vendors for system-related matters.
Partner with cross-functional teams (e.g., marketing, operations, and logistics) to align system capabilities with business needs.
Train retail staff and stakeholders on system functionalities and updates.
System Optimization and Enhancements:
Analyze system usage and performance data to identify areas for improvement.
Participate in the design, testing, and deployment of new system features and updates.
Assist in integrating new technologies to enhance the omni-retail experience.
REQUIREMENTS
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
Minimum of 2 years of experience in retail systems support, IT, or a related role.
Ideal candidate would have been already exposed Retail System, CRM data Integration, Omni-Channel environment in terms of operational support.
This candidate must have a strong business background, and preferably within Retail and Wholesale industry.
Understanding of technical environment (POS, MS SQL, Power BI, Web Services, Integration architecture), and ability to help structuring technical support
Strong understanding of retail operations and the role of technology in enhancing customer experience. Very Good functional understanding of retail & wholesales Business and POS / CRM topics – 1st experience on retail system supports preferable – already exposed to Retail / CRM applications
Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.
We regret to inform you that only shortlisted candidates will be notified.
Gelangre Reyanelle Gelario | REG No : R1870995
PERSOL SINGAPORE PTE LTD | EA License No : 01C4394
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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