Description
1. Order Management & Fulfillment
End-to-End Processing: Manage the full order lifecycle for export customers, from preparing proforma invoices to keying orders into the system.
Logistics Coordination: Liaise with customers, warehouses, and logistics providers (e.g., CEVA) to check stock availability and ensure timely shipment.
Order Documentation: Ensure all necessary documentation is accurate and keep meticulous track of order statuses.
Returns & Rejections: Handle return orders post-delivery and manage rejected export orders, including issuing credit notes and coordinating with logistics partners.
2. Pricing & Data Maintenance
System Updates: Perform monthly Temporary Price Reduction uploads and update pricing structures within SAP.
Pricing Communications: Inform customers of price changes and raise relevant COAS documents as required.
Forecast Tracking: Maintain and update export forecast spreadsheets whenever new information is received to ensure accurate demand planning.
3. Financial Support & Rebates
Accruals & Rebates: Manage rebates and accruals (FMP) for Export, Ecommerce, and IDT channels.
Financial Liaising: Assist the Finance department with documentation and liaise with relevant stakeholders to issue credit notes.
4. Customer Account & Asset Management
Account Administration: Manage the creation and updating of customer accounts, including filling out creation forms and ensuring SAP data integrity.
Form Maintenance: Regularly update Export Order Forms with the latest SKU codes and pricing.
Pallet Management: Coordinate with customers for pallet collections and raise necessary Delivery Orders.
5. Distributor Management
Claims Administration:Compile and audit all submitted fixed and variable claims. Ensure proof of execution and all necessary supporting documentation are accurately attached.
Pricing & Data Maintenance: Manage the uploading of current pricing and maintain distributor price lists.
SKU Transition: Communicate and manage SKU transitions to ensure distributor alignment and stock continuity.
System support: Gathering all inquiries and issues to ensure they are directed to the correct party for resolution.
6. Commercial Execution Support
Tracking & Business Updates: Maintenance of division reporting updates based on business needs
Maintenance of all sales reports (Daily Flash Sales, All Net Sales & Scan Sales Related)
Manage the set up, maintenance and tracking of all display activities
Update competitor tracker & updates based on business needs