Description
Responsibilities
1. E-Commerce Sales Management & Platform Operations
Work closely with the reporting officer to support sales growth and achieve targets across e-commerce platforms.
Prepare and share sales performance reports to identify business opportunities, growth areas, and underperforming SKUs.
Manage product listings across e-shop and marketplace platforms.
Coordinate new SKU listings, including product titles, descriptions, images, pricing, and category tags according to platform requirements.
Set up and execute promotional campaigns on e-shop platforms, including flash sales, bundle deals, platform vouchers, and mega campaigns.
Submit promotional pricing, mechanics, and campaign assets within required timelines.
Track campaign performance, including sales volume, conversion, and ROI, and prepare post-campaign summary reports.
2. Administrative Support
Process incoming sales orders accurately and in a timely manner across all channels.
Coordinate with warehouse and logistics teams to ensure timely dispatch and delivery.
Monitor order fulfilment status and escalate delays or issues to the relevant stakeholders.
Manage return and exchange requests in accordance with company policy.
Maintain accurate records of orders, deliveries, returns, and sales activities in the system.
Support the preparation of sales orders and reports.
Ensure proper documentation of sales-related files, including purchase orders, invoices, credit/debit notes, GRNs, quotations, contract pricing, and shipping documents.
Submit Statements of Account (SOA) in a timely manner and follow up on outstanding payments.
Perform any other duties as assigned by the reporting officer or HOD.
Requirements
Diploma in Business Administration, Sales, Marketing, or a related field.
Minimum 1 year of relevant experience in sales support, administration, or e-commerce.
Experience in FMCG, retail, or consumer goods will be an advantage.
Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.
Familiarity with e-commerce platforms, order management systems, or CRM tools is an advantage.
Strong attention to detail with good accuracy in data entry and reporting.
Good written and verbal communication skills in English, with the ability to communicate in Mandarin where required to liaise with Mandarin-speaking stakeholders.
A team player with a strong sense of urgency and responsibility.