Sales Coordinator

We are a fast-growing Japanese luxury resale company with over 250 stores across Japan and Southeast Asia, including Singapore, Hong Kong, Thailand, Malaysia, Indonesia, and Cambodia.

Specialising in pre-owned luxury branded items, we provide customers with authentic luxury products at accessible prices while promoting sustainable shopping.

We are looking for energetic and responsible individuals to join our Singapore team as we continue to expand rapidly.

Remuneration

• Starting salary: From $2,700 during probation.

• Salary increase to $3,000 upon confirmation after 4 months.

• Additional $500 salary increment upon passing internal luxury appraisal test.
  (Our appraisal test is conducted monthly, with unlimited attempts and full training provided. Most staff past the test within 6–12 months depending on learning progress.)

Salary will be reassessed annually thereafter, and promotions are given for outstanding abilitiy to lead the team.

• Assistant Supervisor: From $4,000

• Supervisor: From $4,500

• Management role: From $6,000

Responsibilities:

• Provide excellent face-to-face customer service and build strong customer relationships

• Respond to customer enquiries across online sales platforms and social media channels

• Coordinate shipment preparation, item collection, and inventory organisation

• Support day-to-day retail and sales operations together with part-time staff.

• Ensure products are properly photographed and listed on sales platforms

• Assist in achieving team sales targets and operational goals

• Handle customer feedback professionally and escalate issues when necessary

• Be assigned to support operations at either LUX.R or EcoRing Bargain Sale outlets based on business needs

Candidate will be assigned to either role based on suitability and availability

Requirements

• Experience in retail, eCommerce, or customer service is preferred but not required

• Comfortable interacting with customers both online and offline

• Basic photography sense for product presentation

• Responsible, proactive, and willing to learn

• Interest in luxury branded items and fashion is a plus

• No luxury brand knowledge required — full training provided

Benefits:

• Attractive career progression opportunities
• Structured salary progression and appraisal opportunities
• Comprehensive luxury brand training provided
• Transport allowance
• Overtime allowance
• Medical & insurance coverage after probation
• Annual leave with yearly increment
• Team-based working environment with no individual sales commission pressure
• Friendly and supportive team culture

Working hours:

• 10:00am – 7:00pm
• 5-day work week on rotating shift schedule
• 8–10 off days per month
• Rotating roster includes weekends and public holidays