Sales (Cross-Border Payments)

1. Job Basic Information

• Job Title: Sales (Cross-Border Payments)

• Department: Sales Department

• Work Location: Singapore (Occasional regional business trips are acceptable)

• Reporting To: Singapore/Southeast Asia Sales Manager

• Employment Type: Full-Time

2. Job Objective

Focus on the Singapore and Southeast Asia (SEA) cross-border payment market. Achieve the core KPIs of transaction volume, revenue, and customer retention in the company's designated region by developing new customers, deepening existing accounts, and expanding partnership channels. Facilitate the company's market share growth and business expansion in the Singapore payment landscape.

3. Core Responsibilities

3.1 Customer Development & Business Expansion

1. Proactive Sourcing: Lead the acquisition of cross-border clients in Singapore and SEA, covering key sectors including cross-border e-commerce (Shopee, Lazada, TikTok Shop, etc.), overseas enterprises, local retail, travel & tourism, and cross-border remittance. Achieve annual targets for new customer development and transaction volume.

2. End-to-End Conversion: Own the full customer lifecycle from needs identification, solution proposal, quotation negotiation, and contract signing to successful implementation. Ensure high conversion efficiency and optimize the sales cycle.

3. Customer Retention & Growth: Sustain strong relationships with key accounts through regular follow-ups. Identify upselling and cross-selling opportunities to enhance customer lifetime value (CLV) and retention rates.

3.2 Market Intelligence & Compliance Management

1. Market Insight: Conduct in-depth research on Singapore's local payment market dynamics, competitor strategies, and evolving customer needs. Timely feedback market intelligence to assist in product and go-to-market strategy optimization.

2. Compliance Assurance: Strictly adhere to the regulatory requirements of the Monetary Authority of Singapore (MAS) and company compliance guidelines. Ensure full compliance across customer acquisition, onboarding, and settlement processes to mitigate regulatory risks.

3. Solution Delivery: Demonstrate expertise in Singapore's mainstream payment methods (e.g., GrabPay, local bank transfers, cross-border multi-currency accounts) and provide tailored, professional payment solutions to clients.

3.3 Channel Collaboration & Support

1. Channel Development: Build and maintain a robust network of local partners in Singapore, including payment service providers, e-commerce platform partners, financial institutions, and industry agents, to establish a stable customer acquisition pipeline.

2. Cross-Functional Collaboration: Effectively align with product, technical, and compliance teams to drive the delivery of client requirements, system integration, testing, and launch, ensuring exceptional customer experience.

3. Business Review: Regularly report business progress, customer status, and market trends to the Sales Manager. Participate in team sales reviews and continuously refine sales strategies and playbooks.

4. Job Requirements

4.1 Education & Background

Bachelor's degree or above, with a major in Finance, Marketing, Business Management, or related fields is preferred.

4.2 Work Experience

1. A minimum of 3 years of relevant sales experience in cross-border payments, fintech, or B2B/B2B2C sales.

2. Strong preference will be given to candidates with existing customer resources in the Singapore local market or proven sales experience in cross-border industries (e-commerce, overseas enterprises).

3. A successful track record of customer acquisition in the cross-border payments industry, coupled with familiarity with Singapore's payment market rules and customer decision-making processes, is a plus.

4.3 Core Competencies

1. Result-Oriented: Exceptional client development, negotiation, and closing capabilities. Ability to independently manage the full client engagement process and deliver against business targets.

2. Compliance Mindset: Deep understanding of Singapore cross-border payment compliance requirements and MAS regulations. Demonstrated ability to manage risks and ensure strict adherence to regulations.

3. Collaborative Driver: Strong cross-functional collaboration skills to efficiently align stakeholders and drive business implementation.

4. Resilient & Proactive: High pressure tolerance, strong execution capability, and adaptability to the fast-paced working environment of the Singapore market.

4.4 Language & Technical Skills

1. Languages: Fluent in English (both written and spoken) as a working language for client communication and business negotiations.

2. Tools: Proficiency in office software (Word, Excel, PPT, Outlook) and CRM systems. Strong data analysis and report writing capabilities are essential.

5. Salary & Benefits

1. Compensation Package: Competitive salary structure comprising Base Salary + Uncapped Commission . Details to be discussed during the interview, aligned with industry standards in Singapore.

2. Benefits Package: Compliant with Singapore labor laws, including paid annual leave, sick leave, etc. Contributory CPF and commercial insurance coverage. Annual health check, team building activities, and annual festival benefits. Comprehensive training programs (product, compliance, sales skills) and a clear career advancement path.

6. Performance Indicators

1. Core KPIs: Annual transaction volume achievement rate, number of new customers acquired, proportion of transaction volume from new customers.

2. Secondary KPIs: Customer retention rate, upselling/cross-selling conversion rate, zero compliance violations, customer satisfaction score.