Sales Support Executive (eCommerce)

You’ll serve as the key operational driver behind our e-commerce channels—managing day-to-day online platform operations (e.g., Shopee, Lazada, webstores), ensuring order accuracy, listing products, maintaining stock levels, and enabling smooth execution of promotions and fulfilment workflows. Execution first and proactive mindset is a must.

Why This Role Matters

This is a highly operational, front-line role where your precision, agility, and executional excellence keep the e-commerce engine running—every day, every promotion, every order fulfilled. You’ll be the linchpin for ensuring customer satisfaction, smooth and efficient platform performance.

Roles and Responsibilities:

Platform & Order Operations

• Manage webstores which include daily processing of product listings and updates & optimization across marketplaces and company/3rd party webstores (Lazada, Shopee, Amazon etc.).

• Liaise with logistics partners to ensure timely and precise delivery (accurate Delivery Orders, track shipments, and sync return).

• Work with partners and support sales campaigns, promotions, and ad-hoc projects as required

Inventory & Data Coordination

• Oversee order fulfilment logistics ensuring timely delivery, refill of stocks and inventory availability with teams, and manage returns and stocks reconciliations.

• Monitor and maintain inventory levels in real-time to prevent stockouts or overselling.

• Generate regular operational reports—refunds, returns, promotions, inventory discrepancies—for internal tracking and escalation.

Promotions & Campaign Execution

• Execute timely and accurate campaign logistics: upload timely promotional assets, set correct pricing, promotional mechanics, and adjust listings where required.

• Work closely with design/marketing teams and partners to align banners, deal content, and visual assets with campaign schedules.

• Work closely with team members and partners to ensure smooth execution.

Reports & Analyzing Data

• Analyze data to understand promotion efficiency, stock movement and suggest optimization plans.

• Bi-weekly and monthly reporting.

Customer & Partner Coordination

• Respond promptly to customer inquiries via platform chats, email, or social channels, and triage escalations accurately.

Others

• Implement operational best practices and maintain SOPs for consistent execution.

• Other ad-hoc assignments may be assigned where necessary.

Qualification and Experience:

• Diploma or bachelor’s degree and/or work experience in fields such as Business, Supply Chain, Logistics, Ecommerce, FMCG or related discipline.

• Min 1 year in hands-on e-commerce operations or executional roles managing marketplaces preferred. Fresh graduates with little or no experience are welcome to apply.

• Tech Proficiency: Preferred to have strong ability to use e-commerce platforms (e.g., Shopee, Lazada), Excel, data dashboards, and order management systems; bonus for basic canvas editing or Photoshop/basic graphic editing experience for campaign support.

• Operational Strengths: Excellent attention to detail, strong organizational skills, and ability to execute on-time under tight deadlines; adept at multitasking and process-driven assignments.

• Analytical skills: Ability to understand and analyze data.

• Communication: Good negotiation skills preferred. Clear and professional communication with internal teams (marketing, logistics, design) and external partners (warehouses, couriers, platform support).

• Marketing communications: Execute marketing communication materials for ecommerce. Eye for aesthetics preferred. Proficient in English and Chinese.

• Others: Positive and proactive attitude. Able to work fast-pace and independently with high levels of motivation.