Sales Support Officer (e-Commerce)

An exciting opportunity awaits YOU to be a part of this dynamic organisation.

Are you enthusiastic about e-commerce and ready to be part of a dynamic, growing team?

novita is looking for a sincere, detail-oriented individual with a positive attitude to join us as a Sales Support Officer for our e-Commerce team!

• Basic Salary + Incentive

• Career Progression

• Positive Work Environment

• Employee Welfare, Benefits & Staff Discount

 Job Description:

• Support daily e-commerce operations including order processing, delivery scheduling, and inventory updates.

• Respond promptly to customer inquiries via platform chats and email to provide assistance with product and order issues, including product returns and exchanges.

• Coordinate with Logistic Department & Courier partners to ensure deliveries and orders are picked up on time.

• Maintain accurate and updated product/ online store information (pricing, inventory, descriptions, banners) across e-commerce platforms.

• Assist to submit promotions to e-commerce platform during their campaign period.

• Liaise and communicate with respective e-commerce platform’s Account Manager on promotion/listings/ order matters.

• Prepare and generate reports.

• Support any other ad hoc tasks as required.

Requirements:

• Diploma in any discipline.

• Proficient in Microsoft Office.

• Experience with Shopee, Lazada, NTUC Online or Shopify is a plus.

• Able to work in fast-paced and dynamic environment.

• Strong communication skills, self-driven and possess a positive attitude.

• Proficiency in Microsoft Office.

• Candidates with a short notice period or who are available to start immediately will have an advantage.
  

Interested candidates, please send in your resume and cover letter via APPLY NOW.  We apologise that only shortlisted candidates will be notified.