Senior Digital Product Manager

About the role

We are seeking a Senior Digital Product Manager to join our banking client. This is a strategic leadership position, where you will take ownership of our digital product portfolio and drive innovation in the area of Retail banking Personal Investment. As Senior Digital Product Manager, you will be responsible for defining product vision, strategy, and roadmap whilst ensuring successful delivery and market adoption. This role offers the opportunity to make a significant impact on our product direction and contribute to the growth of our technology solutions in a competitive market.

Key responsibilities

Develop Retail Product Proposition:

·       Partner with Product to formulate sound product proposition that appeals to customers

·       Conduct small experiments to assess market acceptance and iterate continuously to achieve the desired outcome

2. Design Customer Journey with data in mind:

·       Work closely with a wide range of stakeholders on customer immersions to understand customer job to be done and define a digital experience that truly meet customers’ needs across different digital touchpoints

·       Drive customer immersions by listening to customer feedbacks and conduct researches on the best and evolving market practice to define the most efficient/customer-friendly UI experience

·       Study customer profile, segment & transactional behaviours. Be prepared to speak to customer to gain a better & deeper insight to the problem statement & opportunity

3. Take charge in Online Channel Share:

·       Develop ideas to grow online acquisition channel share by leveraging on our digital platforms

·       Analyse and leverage on internal Data to identify areas of opportunities to increase penetration of digital adoption

·       Engage Product and Business Analytics on targeted marketing campaigns to target the right customers

4. Drive retail banking initiatives in the personal investing space:

·       Lead/coordinate the development of key digital initiatives with various stakeholders from onboarding till fulfilment.

·       Understand market situation and use data to propose enhancement recommendations

·       Support post-implementation tasks such as user training to touch-points, production problem investigation and escalation

What we're looking for

• Minimum 3 years of experience in digital product management, ideally within financial industry.

• Proven track record of successfully launching and scaling digital products with demonstrated market impact and user adoption in the financial industry.

• Strong understanding of product development methodologies including agile, lean, and design thinking approaches

• Excellent analytical and data-driven decision-making skills with the ability to interpret product metrics and user insights

• Experience with user research, customer journey design and understanding user behaviour and needs

• Demonstrated ability to manage cross-functional teams and collaborate effectively with engineering, design, marketing, and sales functions

• Strategic thinking combined with strong execution capabilities and attention to detail

• Excellent communication and presentation skills with the ability to influence stakeholders at all levels

• Background in product management within the Banking or Financial institutions

• Knowledge of digital marketing principles and go-to-market strategies is advantageous

This job advertisement is posted by:

Tan Geok Khim (Deng Yuqin) (R22107857)

A-IT Software Services Pte Ltd

EA License No: 24C2345

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