Senior Executive / Executive, eCommerce (Retail Industry / Central)
Charterhouse
Description
Job Summary
We are partnering with a well-established retail and lifestyle business to recruit an Executive / Senior Executive, eCommerce to support the growth of its online business.
This hands-on role will focus primarily on managing the company’s eCommerce website, covering online merchandising, campaign execution, website operations, performance analytics and customer experience optimisation. You will also support third-party marketplace operations and work closely with Marketing, Retail, IT and fulfilment teams to drive online sales and improve the digital shopping experience.
The ideal candidate is commercially minded, digitally savvy and detail-oriented, with a strong interest in eCommerce and online retail.
Key Responsibilities
1. eCommerce & Website Management
Support daily eCommerce operations and online trading performance.
Manage website content, product listings, pricing, promotions, banners and landing pages using Shopify or similar platforms.
Execute promotional campaigns, product launches, seasonal offers and loyalty member promotions.
Ensure product information, pricing, inventory and promotional mechanics are accurate and updated.
Improve website navigation, product categorisation and the overall online shopping experience.
Conduct regular website checks and coordinate with IT or external partners to resolve technical issues.
2. Campaign Execution & Performance Analytics
Coordinate eCommerce campaigns with Marketing, Retail and other internal stakeholders.
Monitor sales, website traffic, conversion rates, average order value and campaign performance.
Prepare performance reports and dashboards to support business reviews.
Analyse campaign results and customer shopping behaviour to identify opportunities for improvement.
Support initiatives to increase conversion, basket size, customer retention and repeat purchases.
3. Marketplace Management
Manage product listings, pricing, inventory and promotions across third-party marketplaces.
Monitor marketplace sales, margins, commissions and promotional performance.
Coordinate marketplace fulfilment and support channel-specific campaigns.
Work with internal teams to ensure consistent product and promotional information across channels.
4. Customer Engagement & Operations Support
Assist with online customer enquiries, order issues and complaints.
Support CRM initiatives, including cart abandonment, customer reactivation and repeat-purchase campaigns.
Work with the fulfilment team to coordinate upcoming promotions and anticipated order volumes.
Support order fulfilment issue resolution and provide operational assistance during peak periods.
Perform other duties as assigned.
Click Apply Now and send us your updated resume in MS Word format for a confidential discussion.
We regret that only shortlisted candidates will be notified.
Charterhouse Resources Pte Ltd (13C6338)
Bo Huey Ying R24123586