Senior Growth & Strategic Project (Shopee Thailand)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Own and execute key business initiatives to support Shopee Thailand’s growth strategy and operational excellence.


• Work closely with internal teams and regional stakeholders to identify business opportunities, solve problems, and improve end-to-end processes.


• Analyze business performance, user behavior, market trends, and operational data to generate actionable insights.


• Lead project planning, execution, tracking, and performance review to ensure timely and high-quality delivery.


• Collaborate with commercial, marketing, operations, finance, product, and other related teams to align priorities and drive results.


• Prepare business reports, performance updates, and recommendations for management decision-making.


• Continuously improve workflows, tools, and processes to increase efficiency, scalability, and business impact.


• Support strategic initiatives that enhance customer experience, seller performance, and overall platform competitiveness.

Requirements:

• Bachelor’s degree or above in Business, Economics, Engineering, Marketing, Finance, Data Analytics, Supply Chain, or related fields.


• 3–6 years of experience in strategy, business operations, project management, commercial, consulting, e-commerce, logistics, retail, FMCG, or related fields.  


• Strong analytical thinking with the ability to interpret data, identify insights, and translate them into practical actions.


• Good problem-solving skills and ability to work independently in a fast-paced environment.


• Strong communication and stakeholder management skills.


• Comfortable working with numbers, reports, and business performance tracking.


• Proactive, detail-oriented, and eager to learn.


• Able to manage multiple priorities and deliver results under tight timelines.


• Experience in e-commerce, technology, consulting, retail, logistics, FMCG, or fast-paced business environments is a plus.