Senior Manager, Operations and Accounts (E-Commerce)
YCH Group
Description
At YSG-YCH, our mission is to be one partner – every channel for our clients. We are looking for a charismatic leader that is able to forge innovative eComm supply chain solutions for our partners, while bringing great teams and people together.
As the Head of operations and accounts for YSG and DCBU, you will be the strategic partner to the BU Head/General Manager by owning the day-to-day business engine and processes. You must have a strong track record in translating big-picture strategy into feasible, repeatable, and scalable project plans and processes; all while maintaining the ability to influence key decision makers and team members. This role is high-impact and has high-exposure role to senior leadership and will involve good internal/external stakeholder management.
PRIMARY DUTIES AND RESPONSIBILITIES
1. Operational Leadership & Scale
System Blueprinting: Assess, design, and implement scalable standard operating procedures (SOPs) across our supply chain consulting and enablement workflows.
Financial & KPI Oversight: Track, analyse, and report on operational metrics, project margins, and resource utilization to ensure profitable growth.
Client Success: Maintain high-level relationships with core clients and eCommerce platforms, ensuring our services translate into measurable efficiency gains for all business parties.
Problem Solving: Step in to unblock complex supply chain bottlenecks, vendor disputes, or logistical hurdles alongside the team.
Servant Leadership: Lead, mentor and develop high-performing multicultural and remote teams, fostering a strong, inclusive team culture and empowering functional leaders to execute regional priorities.
Strategic Mindset: Understand and develop business synergies between YSG and YCH. Ensuring service scopes, capabilities, client strategies, and business processes are optimized across the entire YCH ecosystem.
Team Builder: Support senior management in resource planning and HR
Tech & Data Forward: Oversee and improve our internal toolsets (e.g., OMS, WMS, project management tools) to ensure maximum team efficiency. Ability to support the businesses AI integration strategies and projects.
Market Intelligence: Analyse eCommerce market dynamics and trends, to provide insights and recommendations for improvement opportunities and growth areas. Supporting corporate networking and business development opportunities as needed.
Strategic Project Management
Oversee solutioning and stakeholder management for strategic projects such as the YSG Marketplace Platform, regional service expansion, key account continuous improvement initiatives, and KPI reporting.
Project Governance: Act as the ultimate escalation point for client delivery, ensuring supply chain strategies, vendor onboarding, or inventory audits are delivered flawlessly and on time.
Monitor performance targets and other KPIs (GMV, revenue, margins) and support efforts to optimize cost structures and improve operational efficiencies. Providing project reviews and case studies as needed.
Build, onboard, and maintain strong relationships with merchants and partners, ensuring active participation in campaigns and platform initiatives.
Identify and recommend new marketplace tools, technologies, and processes to enhance marketplace operations and support business scalability.
Support and manage data protection policies and practices, ensuring PDPA compliance.
Identify and manage government grant opportunities, preparing submissions and ensuring compliance with grant terms.
Build KAM team capabilities and processes. Assisting with contract reviews, renewals, and scope alignments as needed.
Business Development and Continuous Improvement
Support Head of Business Development in charting growth strategies for the Digital Commerce BU & YSG.
Contribute to regional strategies, intercompany synergies, expansion into adjacent industries, and high-growth market opportunities.
Drive revenue growth, cost efficiency, and operational excellence in line with BU objectives.
Represent the company in leadership forums, trainings, and contribute to enterprise-wide strategic planning.
Cultivate a high-performance, collaborative, and values-driven workplace culture.
JOB REQUIREMENTS
Bachelor’s degree or higher in Business management, Supply Chain, Digital Commerce or a related discipline.
5+ years in management, e-commerce or digital platform leadership with senior leadership experience in e-commerce marketplaces, live-streaming or dot.com operations, logistics and supply chain.
Supply Chain DNA: Solid foundational knowledge of supply chain fundamentals (e.g., inventory management, procurement, logistics, or vendor management). You understand how goods and data move.
Account Management & Data Analysis: Track record of owning relationships and projects. Strong acumen for understanding and managing datasets ranging from operations, finance, sales, marketing, etc..
Financial Analysis: Basic understanding of account management and financial analysis. Experience creating management reports and presentations. You understand how profits and costs can be managed operationally.
Communication: Clear, empathetic, and direct communication style. You can manage down to the team, sideways to clients, and up to the General Manager seamlessly. A strong negotiator managing internal and external stakeholders across functions and levels. Experience with government bodies such as Enterprise Singapore will be advantageous.
Deep understanding of customer behaviour, digital marketing strategies, marketplace dynamics, campaign management (Shopee, Lazada, TikTok), and relevant marketplace laws and regulations.
Experience with emerging marketplace technologies, platform operations, performance optimization and leading change management initiatives. Product management experience will be advantageous.
The "Integrator" Mindset: Exceptional organizational skills. You love taking abstract ideas or chaotic workflows and turning them into clean, structured processes. Professional and engaging attitude to life and work as a servant leader.