Service Operations Supervisor (After Sales)

Job Overview

Dasher Service Centre specialising in the after sales support and repair of products such as robot vacuums, air purifiers, and other smart home appliances.

The Service Operations Supervisor is responsible for overseeing the daily operations of the service centre, ensuring smooth coordination between the front desk, technical, inventory, and logistics teams.

This role requires strong organisational and leadership skills to maintain service efficiency, uphold SOP compliance, and support continuous improvement across the team.

Candidates with a technical background or experience in electrical appliances repair will have an added advantage.

Key Responsibilities

1. Oversee daily Service Centre operations, ensuring effective coordination between front desk, repair technicians, inventory, and dispatch teams

2. Supervise and support the service team, ensuring workflow efficiency, timely service delivery, and adherence to company SOPs

3. Manage inventory control and forecasting, including spare parts planning, stock tracking, and replenishment coordination

4. Monitor service quality and turnaround time, ensuring customer satisfaction and smooth after sales support

5. Prepare operational reports and performance updates for management review and assist in implementing process improvements

Job Requirements

1. Solid experience in Service Centre, After Sales, or operations supervision

2. Technical knowledge of home appliances (robot vacuums, air purifiers, etc.) is a PLUS

3. Good
   communication
   skills
   and
   ability
   to
   manage
   a
   small
   team
   

4. Strong organisational, coordination, and communication skills

5. Hands on, proactive, and able to work independently

Who’s There to Support You?

You will be supported by various in house teams to ensure smooth operations and effective execution. Our Warehouse Team assists with shipment coordination, while the Customer Service (Live Agents) Team handles customer enquiries and after sales support in real time.

You will also work closely with our Brand's Person in Charge, who provide direction on product strategy, campaign planning, and brand-specific initiatives

Cross department collaboration is highly encouraged, you may also take part in internal training sessions, market analysis discussions, and sales challenges. Active participation in brainstorming sessions and team meetings is expected as part of your role.

Benefit Package

1. Must-have:

• CPF Contribution

• Annual Increment

• Performance Bonus

• Annual Leave

• Medical Leave

• Compassionate Leave

• Parental Leave

• Child Care Leave

2. General:

• Medical Benefit

• Optical Benefit

• Dental Benefit

3. Special at DASHER:

• Insurance

• Laptop provided

• Company Trip

• Anniversary Gift – Thank you to be with us!

• Birthday Gift – Must celebrate!

• Snacks, and Refreshment provided

• Staff Discount – The deal can go real crazy~

Nurturing Your Growth, Our Priority

Challenging Industry – never worry about lacking opportunity to learn and grow

In the challenging industry of e-commerce, we’re facing new problems every now and then. Challenges never stop but DASHER is committed to overcome all of them and believes that where there is difficulty there is opportunity. Face challenge, take it on, conquer it and GROW!

Elite Teammates – a dream team

DASHER always committed to maintain a positive organisational culture, and further improve it. You will be working with different people with different strengths and expertise, but y’all share a thing in common, which is y’all is ELITE. The team focusing a lot on efficiency which will definitely drives you to discover and unleash your own potential. Take this opportunity to gain experience and knowledges from your teammates!
Career Progression – clear path ahead

DASHER has a high expectation on you to learn and grow fast. You’re expected to play a leader role in no more than two years. Learn to inspire and influence others here. DASHER has a very clear structure of career advancement, and at a point of time, it’s your call whether to develop your skillset towards a management path or a professional/technical path.

You & DASHER

We would rather describe ourselves to be a football team instead of a “family”. It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize on the values created and journey we went through together in achieving our mutual goals.

DASHER nurtures you with supports, resources and opportunity. You achieve personal growth via precious experience and knowledge you gained while staying with us, and also in such process you drive the success to DASHER as well, enabling the organisation to grow to next level.

At one point of time where you are ready to take on your new adventure outside of DASHER, we will treat it as a club transfer of football player, there should be no hard feeling and we will sincerely wish you all the best. DASHER might be just one of the stops that you have in your career journey but we will make it your most remarkable and memorable one.