Description
Job Responsibilities :
This role manages and optimizes end-to-end e-commerce operations across 40 global markets, ensuring consistency, compliance, and localization. It drives SOP improvements, workflow automation, and AI adoption while partnering with eCommerce Sales Specialists on data-driven merchandising to maximize conversion and revenue. The role also oversees product data governance, site enhancements, cross-functional projects, escalations, and digital transformation initiatives.
Essential Duties and Responsibilities
o Manage, oversee, and optimize e-commerce operations across 40 countries, ensuring consistency, compliance, and localization excellence.
o Define and improve operational SOPs, workflows, and governance frameworks
o Identify operational gaps and implement scalable process improvements
o Drive automation, personalization, and AI-powered improvements.
o Lead end-to-end product lifecycle management
o Partner with eCommerce Sales Specialist to develop data-driven merchandising strategies to maximize conversion, AOV, and revenue
o Ensure accurate product data, pricing, taxonomy, and content governance
o Drive site-wide improvements, feature enhancements, and digital transformation initiatives
o Manage project timelines, stakeholder alignment, and risk mitigation
o Serve as the Subject Matter Expert (SME) for e-commerce operations.
o Oversee escalated customer feedback and operational issues.
o Optimize user journeys and customer satisfaction across markets.
o Stay current with e-commerce best practices, industry trends, and emerging technologies.
o Perform other duties as assigned.
Pre-Requisites :
Requirements
- Bachelor’s Degree in Business, E-Commerce, Marketing, Information Systems, or related field
- 1+ years of experience in e-commerce, digital operations, or online merchandising
- Experience managing multi-market or global e-commerce environments
- Strong understanding of website architecture, UX principles, and conversion optimization
- Strong project management and stakeholder management skills
- Experience with CMS and e-commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Magento) is a plus.
- Proficiency in data analysis tools (Google Analytics, Looker, Power BI, etc.)
- Basic knowledge of HTML, CSS, and JavaScript is advantageous
- Strong communication, problem-solving, and leadership skills