Supervisor (MLB Korea) - Islandwide

1. POSITION SUMMARY

• Assist the Store Manager in achieving sales goals, monitoring expenses and consistently provide customers with the highest level of service.


• To provide supervision assistance where and when necessary in the Store.


• To take an active role in maximizing sales – individual vs store sales target.


• Maintain inventory integrity – minimize stock losses & insure monthly (& daily if necessary) stock counts


• Foster a positive, engaging and ethical working environment.

2. KEY PERFORMANCE INDICATORS:

• Achieve individual sales and store sales target


• Achieve high service standards as per Mystery Shopper score card


• Achieve high retail standard & customer registration targets as per score card


• Inventory Integrity, managing stock losses and conducting stock counts


• Personal Development, including E Learning

3. KEY AREAS OF RESPONSIBILITIES

Drive the Sales

• Work to hit individual sales target whilst assisting Store Manager to reach the store sale, profit and target.


• Maintain a tight control on discounting and giveaways/ discontinued products records cash receipts for deposit, and prepares sales reports


• Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports.

Achieve High Service Standards

• Conduct daily briefings to the floor staff on customer service, month to date sales, grooming and highlights of the day.


• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.


• Provide exemplary customer services to floor staff and ensure customers’ complaints are handled tactfully in a professional manner with proper follow-up.


• Ensure team is compliant with Brand standards, company SOP and the Code of Business Conduct.

Maintain Best Retail Standards

• Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.


• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.


• Ensure visual merchandising are implemented efficiently.


• Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrity

• Working together with Managers to manage inventory and minimize stock losses


• Conduct daily, monthly stock count with the floor staff.


• Resolve discrepancies within 2-3 days and report all findings to Manager


• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

Leadership

• Assist the Managers in monitoring staff tardiness record on a regular basis


• Allocates and schedules work within the floor area in absence of Managers, ensuring that all floor requirements are covered during operating hours;


• To oversee the roster management during the absence of Managers

Reporting

• Update CRC store compilation in database on frequent basis.


• Responsible for all stock control documentation. Ensure timely and accurate submission.


• To support in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner


• Any Ad Hoc reporting as required by the Managers.

Personal Development

• To have and maintain at all times competent product knowledge.


• Complete E-Learning Modules on timely manner.