SVP/ED, Head of Product and Commercialization, GlobeSend

About GlobeSend

GlobeSend is a segment-agnostic low value cross border payments business line within Global Transaction Services* product group of DBS Institutional Banking Group. At Globesend, our vision is to revolutionize cross-border payments by seamlessly connecting individuals and SMEs globally. We envision a world where sending and receiving money internationally is effortless, transparent and reliable. By combining cutting-edge technology with unparalleled customer service, we strive to empower our clients, simplify their financial interactions, and foster economic growth across borders. Our commitment to customer-centricity, innovation and compliance drives us to redefine the standards of cross-border payments, making it accessible, affordable, and secure for everyone, everywhere.

We're on a mission to revolutionize cross-border payments, and we're searching for ambitious team members who share our passion for innovation and excellence.

Role Purpose

Own the regional product outcomes and commercialization execution for GlobeSend, ensuring product capabilities translate into country-level adoption, usage, revenue growth, and portfolio profitability. The role works closely with the regional payments and IBG digital team for delivery, and with Sales, Marketing, Digital Channels / Platform, and country teams to drive successful launches, activation, repeat usage, and sustainable growth across markets.

Responsibilities:

• Define GlobeSend's product strategy, priorities, and roadmap across segments, use cases, and corridors, with clear business and customer outcomes.
• Own the end-to-end customer journey including onboarding, transaction initiation, tracking, exceptions, returns/refunds, and reporting.
• Partner with the regional payments and digital team to translate market needs into requirements, priorities, and acceptance criteria, and ensure releases are operationally and commercially ready.
• Lead commercialization strategy and go-to-market execution, including launch readiness, rollout plans, and adoption playbooks across markets.
• Work with Marketing on value proposition, positioning, messaging, launch campaigns, customer education, and sales enablement materials.
• Drive country execution through country teams, translating regional priorities into clear country-level actions, outcomes, and follow-through.
• Partner with Sales and Digital Channels / Platform to improve funnel performance from lead to onboarding, first transaction, repeat usage, retention, and portfolio profitability.
• Own business MIS, performance tracking, and forecasting for GlobeSend across markets, and lead regular reviews to drive accountability and action.
• Establish voice-of-customer and market feedback loops and convert insights into prioritized product, journey, and commercialization improvements.
• Ensure alignment with governance, risk, compliance, and regulatory requirements, and support pricing/commercial governance where relevant.
• Build and lead the regional product and commercialization capability, including team development, standards, and execution discipline.

Here's what you can expect:

• 
  A Culture of Collaboration and Inclusion: We value hard work, integrity, respect, and a diversity of thought. We win as a team, and we lose as a team. We believe in open communication, where everyone's voice is heard and valued.
• 
  Customer Obsession: Our customers are at the heart of everything we do. We're obsessed with providing a seamless, transparent, and cost-effective experience for individuals and businesses worldwide.
• 
  A Shared Vision: We're not just building a business; we're building the best cross-border payment platform in the world. We're looking for individuals who are driven to achieve this audacious goal in a psychologically safe environment, where taking risks and learning from mistakes is encouraged.

Qualifications and capabilities:

• 10-15+ years in payments, transaction banking, fintech, or related financial services
• Strong experience in product management and commercialization of payment or financial products
• Proven track record driving multi-country execution through country teams
• Strong commercial, analytical, and cross-functional leadership skills
• Ability to operate hands-on in a fast-moving, regulated environment
• Strong commercial and product strategy mindset.
• Deep understanding of cross-border payments and customer needs.

This is the right opportunity for you if:

• You're an achiever who thrives in a fast-paced environment.
• You have a deep desire to learn and continuously improve.
• You believe in the power of collaboration, open communication, and a diverse and inclusive work environment.
• You put the customer first in everything you do.
• You're execution focussed, results-oriented and enjoy working towards measurable goals.

By joining our team, you'll have the opportunity to:

• Make a real impact on the future of global finance.
• Work alongside talented and passionate colleagues from diverse backgrounds.
• Be part of a team that is constantly learning, innovating, and pushing boundaries.

We're looking for individuals who are ready to take on the challenge and help us build something truly special. Are you in?

Location:
DBS Asia Hub

Job:
Product Sales

Schedule:
Regular

Employee Status:
Full time
information_technology