Description
Role:
We are looking for a technical business analyst to support customer-facing digital platforms across mobile, web and e-commerce.
This is an individual-contributor role for someone who can turn complex business needs into clear, practical and delivery-ready scope.
You will work across business, product and technology teams to simplify requirements, shape delivery phases and help teams build solutions that address real customer needs.
Responsibilities:
Lead requirement-discovery sessions with product managers, business owners and technology teams.
Identify the underlying business problem, intended outcome, constraints and dependencies.
Translate business needs into clear epics, user stories, acceptance criteria and process flows.
Constructively question assumptions and recommend simpler, more practical solutions.
Use customer, operational or transaction information to support recommendations.
Prepare requirements for backlog refinement, sprint planning and delivery.
Maintain requirement clarity and traceability through design, development and testing.
Support user acceptance testing, defect clarification, release readiness and post-launch validation.
Required Skills:
6 years of relevant business analyst, business systems analyst or technology requirements experience, or equivalent demonstrated delivery experience.
Experience supporting customer-facing digital platforms such as mobile apps, web portals, e-commerce, subscription services or comparable self-service environments.
Demonstrated experience turning unclear business needs into structured epics, user stories and testable acceptance criteria.
Practical understanding of APIs, integrations, data flows or backend-system dependencies.
Experience working in agile product or technology-delivery teams.