Technical Solutions Consultant

Morgan McKinley is hiring a Technical Solutions Consultant to join our Global Operations (GO) organization that helps businesses through scaled service delivery & operations.

Job Responsibilities:

• Serve as the primary technical contact for our clients and internal teams, ensuring seamless communication and support.

• Develop deep expertise in our advertising solutions, providing strategic consultation to clients on best practices and customized setups.

• Troubleshoot and resolve technical issues related to the implementation and optimization of advertising products, including signals, measurement, delivery, and all related advertising tools.

• Collaborate closely with Sales teams to address client challenges, prioritize technical support tasks, and develop tailored market or vertical-specific plans.

• Manage a high volume of support cases, focusing on customer satisfaction, resolution speed, and case-related KPIs.

• Act as the technical support resource for Client Solutions Managers, Account Managers, and Partner Managers.

• Handle inbound requests from the sales team across all advertising products, covering both in-market and scaled markets.

• Demonstrate a strong understanding of advertising products, quickly unblocking technical challenges to ensure campaign success.

• Participate in weekly team sharing sessions to discuss learnings, troubleshoot complex issues, and improve collective knowledge.

Qualifications:

• Bachelor’s degree in Marketing, Computer Science, or a related field.

• 3+ years of experience in Digital Advertising and/or Technology industries.

• Solid understanding of the Advertising Technology ecosystem.

• Proven ability to communicate technical concepts effectively to non-technical audiences.

• Hands-on experience troubleshooting advertising technologies such as pixels, ad servers, auctions, and delivery mechanisms.

• Working knowledge of web technologies including HTML, CSS, JavaScript, and HTTP protocols.

• Experience working with SQL databases and RESTful APIs.

Interested candidates may apply through the application system or send it to sg-rscontracting@morganmckinley.com. Shortlisted candidates will be notified.

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Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345