TikTok Live Operations Assistant

TikTok Live Operations Executive (Order Processing, Inventory & After-Sales) — Bilingual (EN/中文)

Location: Singapore (Office-based / On-site)

Working Hours: Mon–Fri, 9:30 AM – 6:00 PM (Overtime may be required during peak periods or livestream campaigns)

About the Role

We are hiring a TikTok Live Operations Executive to support our TikTok LIVE e-commerce operations. This role focuses on order processing, packing coordination, inventory control, product listing, and after-sales support. You will work closely with the livestream team to ensure smooth daily operations and a great customer experience.

Key Responsibilities

Order processing & fulfillment coordination: process orders, prepare/print shipping documents, ensure accurate packing and dispatch

Packing support: assist with packing when required and ensure accuracy/quality control

Inventory management: monitor stock levels, update quantities on platforms, and prevent overselling

Product listing & maintenance: upload products, update titles/descriptions, pricing, variations, and images based on SOPs

After-sales service: respond to customer enquiries, handle returns/exchanges, and follow up on issues professionally

Platform operations support: support TikTok Shop backend tasks (campaign setup support, voucher settings support, basic reporting)

Maintain clear records for orders, inventory movements, and after-sales cases

Requirements

Bilingual: able to communicate in English and Chinese (中文) for customer support and internal coordination

Strong attention to detail, organized, and able to multitask

Comfortable using e-commerce tools/platforms (TikTok Shop experience is a plus)

Basic skills in Excel/Google Sheets; able to follow SOPs accurately

Responsible, proactive, and able to work under time pressure

Willing to work overtime when needed (peak sales / campaign periods)

Preferred (Nice to Have)

Experience in e-commerce operations, customer service, or fulfillment

Familiar with TikTok LIVE workflows and online selling operations

What We Offer

Competitive salary (based on experience)

Training and clear SOPs

Growth opportunities in a fast-growing TikTok LIVE e-commerce business

Supportive and practical working environment

Interested candidates, kindly send in your resume to eric.wu@lau-intl.com, jinhan.yu@lau-intl.com and henry.gan@lau-intl.com.