Training & Operations Support Executive

Role & Responsibilities

• Conduct the Division Orientation programme for new employees every week.

• Conduct basic SAP training as required. Training materials and support will be provided.

• Conduct and complete service and operational evaluations across all assigned outlets.

• Maintain accurate records of outlet managers’ work-related certifications, monitor their validity and coordinate renewals before expiry.

• Support the alignment of operational procedures and Standard Operating Procedures (SOPs) with the relevant training materials.

• Maintain accurate training attendance, evaluation and certification records.

• Provide administrative and logistical support for training activities when required.

• Support other ad-hoc training and operational projects as assigned by management.

Requirements:

• Diploma or Degree in Training and Development, Business Studies, Business Management or a related discipline.

• Minimum 2 years of relevant working experience in training delivery, training administration or a similar capacity, preferably within the F&B, retail or hospitality industry.

• Proficient in Microsoft Office and comfortable using Learning Management Systems, webinar tools and other internet-based systems.

• Experience with SAP would be advantageous; training and support will be provided.

• Strong presentation and facilitation skills, with the confidence to conduct training for both large and small groups.

• Strong interpersonal and communication skills.

• Self-motivated, organised and able to work independently.

• Detail-oriented, with good record-keeping and follow-up skills.

• Able to travel between outlets to conduct evaluations and provide operational support.

• Bilingual proficiency would be advantageous, as the role may require communication and training support for employees from different language backgrounds.