Training Specialist [ East | Call Centre | Office Hours]
TDCX
Description
Enable your future
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
Develop and implement training policies, procedures, and programs.
Design and develop relevant training modules based on individual/departmental/company needs.
Development, delivery and assessment of in-house programs.
Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
Evaluate the effectiveness of existing training programs and provide recommendations for improvement.
Conduct Training Needs Analysis and develop programs to improve existing staff performance.
Deliver training sessions through using various instructional methods to accommodate different learning styles.
Maintain accurate records of training activities, attendance, assessments, and outcomes for compliance and reporting
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Candidate must possess at least a GCE 'A' level or Diploma in any field
At least three (3) years of relevant experience in handling contact centre cases in a call centre or service industry environment.
Possess exceptional supervisory skills.
Demonstrate clear and effective communication, both written and verbal.
Experience with curriculum development and course material review management
Familiarity with traditional and modern training methods, tools and techniques.
Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies.
Excellent verbal and written communication skills in English and the language of supporting market.
Comfortable working with computers and multiple systems.
Who is TDCX?
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit www.tdcx.com for more info.